The Unfeasible Scotsman

Q: Why does home sharing not show on iphone 5?

I have an iphone 5S with 9.3.2 - I have a windows 7 PC running itunes. I have home sharing logged in on both devices [with same user ID, before anyone asks]

Home sharing option was not appearing as an option in "Artists, Albums ...". Then it did, briefly, I selected library on PC and phone showed eventually me all tracks available on PC. I could see the data exchange going on in Wireshark which I had started using earlier to see if there was any traffic.

Now "Home sharing" option once again does not appear in "Artists, Albums ..." menu in Music on iphone - why?

iPhone 5s, iOS 9.3.2, null

Posted on Jul 3, 2016 1:30 AM

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Q: Why does home sharing not show on iphone 5?

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  • by jameson.h,

    jameson.h jameson.h Jul 3, 2016 1:54 PM in response to The Unfeasible Scotsman
    Community Specialists
    Jul 3, 2016 1:54 PM in response to The Unfeasible Scotsman

    Hello The Unfeasible Scotsman.

     

    Welcome to the Apple Support Communities. From your post, I see that you are having issues with Home Sharing. I'll be glad to provide some direction to resolve this.

     

    Please follow steps in this Apple knowledge base:

    Get help with Home Sharing

     

    Be sure to check the "Check settings for ports and firewalls" section.

    Check settings for ports and firewalls

    1. If you're using a Mac, go to System Preferences > Security & Privacy and select Firewall. If your firewall is blocking all incoming connections or allowing only essential services, click Firewall Options and edit your settings.
    2. If you're using a PC, or you have another firewall set up on your computer or router, make sure TCP port 3689 and UDP port 5342 aren't closed or blocked. Get help with third-party security software.
    3. Try to stream your shared iTunes content from a different computer, or to a different device.
    4. Try to connect your devices to a different home network. 

     

    Best regards.