HT201354: If you forgot your Apple ID

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leafwashere

Q: apple id

I bought this iphone 6s and im stuck on the apple activation screen and the previous onwer will not give me the info

iPhone 6s

Posted on Jul 3, 2016 6:45 AM

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Q: apple id

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jul 3, 2016 6:48 AM in response to leafwashere
    Level 10 (103,375 points)
    Apple TV
    Jul 3, 2016 6:48 AM in response to leafwashere

    Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.


    If you aren't able to get assistance from the owner and are unable to get a refund for your purchase, please dispose of the device responsibly by sending it for recycling.