Jonas Lismont

Q: Safari history keeps deleting

Hello everyone,

 

For an unknown reason, all the websites I visit are deleted from my Safari browsing history after I restart Safari on my Macbook Pro 15" Mid-2013 running OS X El Capitan.

 

Remove history items is set to "manually" in Safari preferences, and I tried to delete the Preference plist, but it didn't help.

 

I don't have any plugins installed on Safari, and I also deactivated iCloud synching for Safari.

 

Can anybody help me? Thank you so much in advance.

 

Regards,
Jonas

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on Jul 3, 2016 1:28 PM

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Q: Safari history keeps deleting

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jul 3, 2016 3:07 PM in response to Jonas Lismont
    Level 10 (207,926 points)
    Applications
    Jul 3, 2016 3:07 PM in response to Jonas Lismont

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keep your confidential data secure during hardware repair.

    Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by Jonas Lismont,

    Jonas Lismont Jonas Lismont Jul 4, 2016 4:50 AM in response to Linc Davis
    Level 1 (4 points)
    Mac OS X
    Jul 4, 2016 4:50 AM in response to Linc Davis

    Dear Linc,

     

    Thank you for your post, but I doubt you even read the description of my problem. I am not looking for a one-fits all solution designed for beginners.

     

    The problem is minor and most probably purely related to a bug in Safari, so I don't see how an Apple Genius could better help me in an Apple Store than the Apple community online. Moreover, I'd rather use Chrome than leaving my computer for a few days.

     

    Does anybody else have a real answer to my problem? Thank you so much in advance.

     

    Regards,

    Jonas

  • by appreciate,

    appreciate Jul 4, 2016 5:21 AM in response to Jonas Lismont
    Level 4 (1,276 points)
    Mac OS X
    Jul 4, 2016 5:21 AM in response to Jonas Lismont

    When you use Private Browsing windows, Safari doesn’t save your browsing history, and it asks websites you visit not to track you.

  • by Jonas Lismont,

    Jonas Lismont Jonas Lismont Jul 4, 2016 5:24 AM in response to appreciate
    Level 1 (4 points)
    Mac OS X
    Jul 4, 2016 5:24 AM in response to appreciate

    Thank you, I forgot to mention that of course this problem is appearing in non-private browsing.

  • by Eric Root,

    Eric Root Eric Root Jul 4, 2016 5:31 AM in response to Jonas Lismont
    Level 9 (70,131 points)
    iTunes
    Jul 4, 2016 5:31 AM in response to Jonas Lismont

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Jul 4, 2016 1:19 PM in response to Jonas Lismont
    Level 10 (207,926 points)
    Applications
    Jul 4, 2016 1:19 PM in response to Jonas Lismont

    I don't remember posting that comment, and I must have done so by mistake. Obviously it has nothing to do with the question.

    Please back up all data before proceeding.

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Safari

    Right-click or control-click the line and select

              Services Open

    from the contextual menu.* A folder named "Safari" should open. Quit Safari if it's running. One or more files in the open folder should have a name beginning as follows:

              History.db-wal

    Move those files, and only those, to the Trash, leaving the window open. Relaunch the application and test. If there's no change, quit again and move any other files with a name beginning in "History" from the Safari folder to the Trash. The browser history will be empty. If possible, restore the file named "History.db" from a backup that predates the problem.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

  • by Jonas Lismont,

    Jonas Lismont Jonas Lismont Jul 4, 2016 1:21 PM in response to Linc Davis
    Level 1 (4 points)
    Mac OS X
    Jul 4, 2016 1:21 PM in response to Linc Davis

    Worked, thank you. I had to delete all the files starting with "History". I will try to restore my browsing history older than 28th of April (all my history was deleted until this specific date).