McUwe

Q: Thunderbolt Firmware still an issue ... need help!

Firware update message keep popping up even after various attemps to install and even update history (in AppStore) says DisplayFirmwareUpdate1.2 has been installed

 

???

 

THX even though this question has been ask zillion times I didnt find help, ... yet?!!!

MacBook Pro with Retina display, OS X El Capitan (10.11.5), Thunderbolt Firmware issue ...

Posted on Jul 4, 2016 8:53 AM

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Q: Thunderbolt Firmware still an issue ... need help!

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  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Jul 4, 2016 10:09 AM in response to McUwe
    Level 5 (7,491 points)
    Mac OS X
    Jul 4, 2016 10:09 AM in response to McUwe

    reboot if you have not done so already,

    if the problem persists you may wish to report it to the apple developers as a bug

    https://developer.apple.com/bug-reporting/

    what is the exact error?

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Jul 4, 2016 10:16 AM in response to McUwe
    Level 6 (12,122 points)
    Mac OS X
    Jul 4, 2016 10:16 AM in response to McUwe

    Perhaps if you could explain the problem clearly, what question is this?

    If you see a dialog box, take a screenshot (command-shift-4 and drag the area you want), and post it here so we can see what this is about.

  • by McUwe,

    McUwe McUwe Jul 5, 2016 2:30 AM in response to Luis Sequeira1
    Level 1 (4 points)
    Mac OS X
    Jul 5, 2016 2:30 AM in response to Luis Sequeira1

    Hi thx for immediate replies .

     

    Thats the error message I get saying Thunderbolt Display Firmware Update havent completed. Plus instructions below that I have followed couple of times already:

    saying close lid to see status bar while update procress (NO Thunderbolt device attached!!!)

    Bildschirmfoto 2016-07-05 um 11.13.03.png

     

    When I click any option in the above message box the message box disappears and nothing happens!

     

    So this is where I am now...

     

    Bildschirmfoto 2016-07-05 um 11.15.04.png

     

    Also in the left corner of the screen shot you see the manual download package from the AppStore that I tried to install. Another eror message appreas saying it cannot fing Thunderbolt hardware and stops there. When I close the warning nothing happens.

    Bildschirmfoto 2016-07-05 um 11.25.12.png

     

    Last not least when I check the Appstore for update history it becomes really crazy because there it say that the Thunderbolt Display Firmware Update has been installed on June 29th...

     

    Bildschirmfoto 2016-07-05 um 11.27.56.png

     

    Its a complete mess to me!!! Thanks for your help!!!!

     

    Cheers

     

    Uwe

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Jul 5, 2016 4:20 AM in response to McUwe
    Level 6 (12,122 points)
    Mac OS X
    Jul 5, 2016 4:20 AM in response to McUwe

    Let me see if I understood correctly (sorry, I don't speak German, but I did ask uncle google for assistance :-)):

     

    -You have a Thunderbolt display

    -Your mac does not detect any device connected to the Thunderbolt ports

    -You are prompted to install a thunderbolt firmware update, but it fails to install every time

     

    There are a few simple tests that may help clarify the situation a bit, if you can:

    1) Try other Thunderbolt devices with your mac - do they work correctly?

    2) Try your Thunderbolt display with another mac - does it work?

    3) Start your mac in Safe Mode. Does the display work?

     

    At this point, I am suspecting that a failure of the firmware update may have left the display in an undefined or unstable state.

    You may have to take it to an authorized repair shop, but the tests above should help determine if this is the case.

  • by appreciate,

    appreciate Jul 5, 2016 4:23 AM in response to McUwe
    Level 4 (1,276 points)
    Mac OS X
    Jul 5, 2016 4:23 AM in response to McUwe
  • by McUwe,

    McUwe McUwe Jul 6, 2016 2:59 AM in response to Luis Sequeira1
    Level 1 (4 points)
    Mac OS X
    Jul 6, 2016 2:59 AM in response to Luis Sequeira1

    Hi Luis

     

    I have a MacBook Pro and a Thunderbolt 27" external Display. Both work fine even after the update procedures!

     

    Issue: Message to install the Firmware Display Update keeps popping up !!! even my update history confirms the update has been installed.

     

    My attempts to get rid of the message: I have tried to install again (following all recommended procedures). No changes, message keeps popping up. Then I have tried to manually download the firmware and tried to install that. Not possible, no changes and message keeps popping up.

     

    THX for help!!!

     

     

    >> To all Others incl. Apple!!

    Pls stop pointing me to the recommend routines (KB) from Apple how to install the firmware because I tried all that and it doesnt work. BTW, many other people already have eperienenced and reported as well. Honestly I dont understand why Apple cant fix that because my issue appears with only original Apple owned products and technologies! This is really frustrating!