machockey8
Level 1 (4 points)
iPhone

Q: My Messages app is completely blank. What do I do?

My Messages app is completely blank. See the image to reference. I was having a conversation with someone and I went to respond to a message they sent and this happened. I've tried turning iMessage on and off. I've tried resetting my iPhone. I haven't restored my iPhone because i'm afraid of losing all of the stuff on my phone. Image:IMG_5329.PNG

iPhone 6, iOS 8.3, null

Posted on Jul 4, 2016 3:37 PM

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machockey8

Q: My Messages app is completely blank. What do I do?

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  • by joe_7399,

    joe_7399 joe_7399 Jul 5, 2016 9:31 AM in response to machockey8
    Community Specialists
    Jul 5, 2016 9:31 AM in response to machockey8

    Hello, machockey8,

     

    Thanks for using Apple Support Communities. 

     

    I see that after responding to a message, your Messages app is blank and it isn't showing any messages. I use my Messages app all the time, so I know how important it is we get this resolved. I have a few things I'd like you to try.

     

    First, please try to Force close the Messages app, and then reopen to see if you have your messages. This article will help: 

    Force an app to close on your iPhone, iPad, or iPod touch

     

    Next, please check the Message History settings by following this path: Settings > Messages > Message History. Change the setting to Forever as a test, and then see if you have the messages. 

     

    Then, please make sure you are logged in with your your Apple ID that uses iMessage by following this path: Settings > Messages > Send & Receive > Select Apple ID. 

     

    And finally, if you still can't see your messages, and you have previously backed up your iPhone, you may be able to restore from a backup. Use the resources below to find a list of your backups and how to restore:

    Locate backups of your iPhone, iPad, and iPod touch​

    Restore your iPhone, iPad, or iPod touch from a backup

     

    Additionally, if you have never backed up, this article will help you make a current backup of your device:

    How to back up your iPhone, iPad, and iPod touch

     

    Best Regards.