TooTallTee

Q: 6s Plus - Search not working in ITunes Store

Got my 6s plus a few months ago, and shortly after the 'search' option in the iTunes Store (on my phone) stopped working. It just spins and spins and never finds anything. Software is up to date and I've reset it a couple times but nothing's changed. Any ideas?

iPhone 6s Plus, iOS 9.3.2

Posted on Jul 5, 2016 12:00 AM

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Q: 6s Plus - Search not working in ITunes Store

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  • by AppleJen77,

    AppleJen77 AppleJen77 Jul 5, 2016 1:11 PM in response to TooTallTee
    Community Specialists
    Jul 5, 2016 1:11 PM in response to TooTallTee

    Hello there, TooTallTee!

     

    Thanks for reaching out to the Apple Support Communities! I know how important it is to be able to search in iTunes. I would suggest checking out this article that talks about If you can’t connect to the iTunes Store

     

    Fix the issue on your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch, make sure:

    1. That your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. That your iOS software is up to date. To check for updates, tap Settings > General > Software Update. You can also connect your iPhone, iPad, or iPod touch to iTunes and click Check for Update on your device's Summary page.
    3. To check that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. That you have an active Internet connection. For help with your connection, check your device's user guide.
    5. To see if other devices, like portable computers, can connect to the Wi-Fi network and access the Internet.
    6. To reset your Wi-Fi router by turning it off and then on again.

     

    If those steps don't work, check out this article that has Advanced steps for fixing issues with iTunes Store connection.

     

    Cheers!