Every time I sync my 6+ it will not back up my phone, The mobile helper always pops up and says not working, do you wanr to close it or look online to try and fix it.
I have completely removed itunes and re downloaded from the apple website, plus I have even reset my phone,but it still won't backup, it says in itunes under backup, this phone has never been backed up. help please.
iPhone 6 Plus, iOS 9.3.2
Hi paranoia,
If I understand your issue, you have never been able to back up your iPhone 6 Plus using iTunes for Windows. Since backups are extremely important, I would suggest you first back up your iPhone using iCloud, and then continue troubleshooting your iTunes for Windows issues.
How toback upyour iPhone, iPad, and iPod touch
iCloud
- Connect your device to a Wi-Fi network.
- Tap Settings, then scroll down and tap iCloud.
Scroll down, tap Backup, and make sure that iCloud Backup is turned on.
- Tap Back Up Now. Stay connected to your Wi-Fi network until the process completes.
- Make sure that the backup finished: Tap Settings > iCloud > Storage > Manage Storage, then select your device. The backup should appear in the details with the time and backup size.
Get help making a backup or manage your available space in iCloud.
If your iTunes backup couldn‘t be completed or you can‘t restore from a backup
Take care,
Have you tried removing iTunes and ALL its software components? Turingtest2's excellent troubleshooting guide for Windows is a good place to start:
Troubleshooting issues with iTunes for Windows updates
especially the section:
Removing and reinstalling iTunes and other software components
Yes I have removed all itunes files and entries, several times once with a uninstaller program, and twice I have removed every single item one at a time,
I always get my new itunes download from apple.com.
thank you for your quick reply, it is helpful to know that I have been doing the right steps.
Yes I did that with icloud, it says my back up is 1.9 gigs, witch you will know is not a complete backup of my entire phone.
Thank you for your reply.
Hi paranoia,
At this point, I think it would be helpful for one of our technical advisors to work with you one-to-one to help you get your iPhone backed up using iTunes for Windows. Or, if you live near an Apple Retail Store or an Apple Authorized Services provider, and advisor can help you backup your iPhone to iCloud in person. Click here to initiate that support.
Cheers,
phone will not do back ups anymore
