hello
I have magic APP ( paid app ) on my iPhone 6 plus, it worked properly.
after updating my system to IOS 9.2.3, when I place a call I don`t hear the ring. and when it count, I don`t hear the receiver and the receiver don`t hear me.
I contacted the Magic Jack provider, after several, long discussions and tests, they suggested to contact apple.
any help
iPhone 6 Plus, iOS 9.3.2
Dear Mostakari,
The only thing i can think of that might help. try these steps:
If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support
You already tried the last one, which contacting the developer. However did you try the first few?
Hope this helps!
Malek.
Dear Malek
Thank you for quick response
I triad all steps in your given article before with the magic Jack developer support, and now again but always the same .
If you have another solution please advice
thank you
Try to fully restore your phone then, maybe the issue is with the downloaded software of the iphone, so lets try to download a new one.
Follow this article to create a backup so you don't lose any data:
How to back up your iPhone, iPad, and iPod touch - Apple Support
Then follow this article to wipe your phone completely and install a new software:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Then follow this article to restore your data back on the iphone again:
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
Hope it Helps!
Malek.
Sent from my iPhone
Dear Malek
I promised to inform you after trying with magicjack support team.
After long time chatting and e-mailing with The magicJack support expert, he suggested to download a free VPN from apple store.
I did and activated it, after that I tried to place a call. you would be surprised, suddenly it worked and everything went normal.
thank you again.
have a nice time
magicjack
