Q: Iphone 5S ID is still te old useres how can i unlock it?
the user and password of the former user is absent. i dont what it is. the company doesnt know what is the correct user and password
i only have the IMEI number, not even the serial number.
<Re-Titled by Host>
iPhone 5s, null
Posted on Jul 6, 2016 7:24 AM
Hi rtsvania,
I just called the AppleCare team about a similar issue.
If you have "Activation lock" on your screen then you must have the apple ID and password to be able to unlock the device. Or the security questions instead and you will be able to change the password.
If both are not available. you must have the original receipt from when the phone was purchased. and then call AppleCare in your country.
you can find their number here:
https://support.apple.com/en-us/HT201232
I don't think there are any other ways to unlock it if you don't have any of this information.
Hope This helps!
Malek
Posted on Jul 5, 2016 3:51 AM