bkabouter
Level 1 (4 points)
iPhone

Q: iPhone 6 - Plantronics Voyager Edge problems

After over a year of working fine, my Plantronics Voyager Edge headset suddenly does not pair with my iPhone 6 over Bluetooth anymore.

 

It says:

Unsuccesful pairing

'PLT_Edge' is not supported.

 

Does anyone have the same problems and/or a solution?

 

(I have iOS 9.3.2 and the latest firmware update for the Voyager Edge)

 

Thanks,

Paul

iPhone 6, iOS 9.3.2, null

Posted on Jul 5, 2016 6:14 AM

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bkabouter

Q: iPhone 6 - Plantronics Voyager Edge problems

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  • Helpful answers

  • by darren.s,

    darren.s darren.s Jul 5, 2016 6:23 PM in response to bkabouter
    Community Specialists
    Jul 5, 2016 6:23 PM in response to bkabouter

    Hey there bkabouter! 

     

    Welcome to Apple Support Communities! 

     

    Let's work together here and get that headset to pair again with the device. Ensuring that the headset has an up to date firmware, is an amazing first step. Here are a few basic items that we can verify with your iPhone:  

     

    Restart your iPhone, iPad, or iPod touch

     

    Get help connecting a Bluetooth accessory with your iPhone, iPad, or iPod touch

     

    Cheers, 

  • by bkabouter,

    bkabouter bkabouter Jul 6, 2016 1:04 AM in response to darren.s
    Level 1 (4 points)
    iPhone
    Jul 6, 2016 1:04 AM in response to darren.s

    Thanks for the reply.

     

    I have tried everything else before posting a question.

     

    - I have the latest firmware update for the headset and the latest iOS.

     

    - I have restarted and reset the iPhone. First only network settings, then all settings.

     

    - I have connected another bluetooth device to the iPhone and this works

     

    - I have connected the headset to my Powermac and to a Sony smartphone and that works too.

     

    - I have tried to connect the headset to 3 different iPhones 6 and to my iPad Air2 and that does NOT work.

     

    So, are there any known Bluetooth issues for iOS 9.3.2 on iPhone 6? Especially in connection with Plantronics Voyager Edge?

     

    Thanks,

     

    Paul

     

    Translation Photo:

     

    Unsuccesful pairing

    'PLT_Edge' is not supported.

     

     

    IMG_2947.jpg

  • by tim_135,

    tim_135 tim_135 Jul 6, 2016 12:09 PM in response to bkabouter
    Community Specialists
    Jul 6, 2016 12:09 PM in response to bkabouter

    Hello again bkabouter, 

     

    Excellent isolation steps there! With this, we can confirm that the headset is able to pair with mobile devices and your Mac. One question here, around the time that the headset suddenly stopped pairing, is this when the iPhone was updated to the most recent iOS 9.3.2? I'm curious to see if Plantronics has released any information regarding the compatibility of the latest firmware and iOS 9.3.2. 

     

    I might suggest contacting Plantronics for confirmation on that compatibility first. Then, with the troubleshooting completed thus far, we could certainly proceed with an iPhone restore. Ensuring that your phone has a proper backup, is the first order of business:

     

    How to back up your iPhone, iPad, and iPod touch

     

    Testing your iOS device with a clean and fresh copy of the software will give us the most accurate results. This is slightly different than a simple software update. This will remove all content from your phone and replace it with a fresh copy of iOS 9.3.2: 

     

    Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

     

    After the restore is complete, set the iPhone up as a blank device "As New," to test the headset pairing. If all works as expected, you may restore your device from the recently created backup:

     

    Restore your iPhone, iPad, or iPod touch from a backup

     

    Best wishes.