Q: iMessage app not working
Hi so my iPhone 6 message app doesn't work anymore I tried to click on the app but it freezes and when I went into settings and clicked on the messa settings it freezes so I tried reserr my phone by holding the power button but it didn't work.please help what should I do to make it work again?
iPhone 6, iOS 9.3.2
Posted on Jul 5, 2016 9:23 AM
Community Specialists
Thank you for following up. This step is only taken when others don't resolve an issue. Restoring through iTunes allows a fresh copy of the latest software version to be installed on your phone. It can also remove content within the phone that can cause issue. After the restore process is completed you'll have the option to set up as new or restore from backup. At that time you can restore from the backup made prior to restoring. This will bring your content back so that your personal data isn't lost.
Posted on Jul 7, 2016 5:50 AM