Links in facebook/twitter not working

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Level 1

4 points

Links in facebook/twitter not working

Evening,

My problem is simple. Whenever I click on a link in FB/Twitter that takes me say to a newspaper article the page loads but never loads fully. When it is loading it "jumps" or in other words takes me away from the page then back into the page. It's almost like my Iphone 6 can't handle links to other pages from an app. Now general safari browsing is beginning to slow right down and stopping so when I search for a webpage, the page freezes halfway through typing that webpage into the search bar.

I've checked software updates and it says my software is up to date.

Can anyone help?

Thanks

Paul

iPhone 6, iOS 9.3.2

Posted on Jul 5, 2016 11:45 AM

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Answer 1

i_rina

Community Specialist

Jul 6, 2016 8:05 AM in response to paulc313

Hello and welcome to Apple Support Communities, paulc313.

It looks like you're having problems with Safari only loading half of the page when opening links from within other apps, and now Safari is freezing when you do a search. I know how what an important app Safari is on an iPhone so I can certainly understand why you would reach out for help when it's not working as expected. I have some troubleshooting steps I would like you to try so that you can get Safari running smoothly again.

Clear history, cookies, and website data from Safari. To do this, tap Settings > Safari > Clear History and Website Data. After that, tap Settings > Safari > Advanced > Website Data > Remove All Website Data. (Note: Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information. )
Restart your iPhone using these steps: Restart your iPhone, iPad, or iPod touch
Test out Safari.

If the issue is not resolved after doing the above step, the next step would be to Reset All Settings on your iPhone. To do this, tap Settings > General > Reset > Reset All Settings. (Note: This will not erase any of your data from your phone but will put various settings and preferences, such as Don't Not Disturb, Wi-Fi, Bluetooth, Sounds, Notification, etc., back to their default.) Once you have Reset All Settings, test out Safari to see if it's still giving you the same problem.

Thanks for using Apple Support Communities.

Take Care!

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