simsam18
Level 1 (4 points)
Notebooks

Q: MBP Running Inexplicably Slow

For the last couple of days, my mid-2012 13" MBP has been running super slow.  I can't recall any specific trigger like a software install or update but many applications beachball frequently and the computer can take 15 minutes or more to restart.  I've tried logging in Safe mode and creating a separate login for the machine and neither resulted in an appreciable increase in operating speed.  The latest Etrecheck report is below.  I have also uninstalled Adobe Photoshop, Amazon Music, and the Sophos Anti-Virus program in recent days although all had been on the machine for years now. 

 

EtreCheck version: 2.9.12 (265)

Report generated 2016-07-05 11:44:55

Download EtreCheck from https://etrecheck.com

Runtime 17:04

Performance: Poor

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Computer is too slow

 

Hardware Information: ⓘ

    MacBook Pro (13-inch, Mid 2012)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro9,2

    1 2.5 GHz Intel Core i5 CPU: 2-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 988

 

Video Information: ⓘ

    Intel HD Graphics 4000

        Color LCD 1280 x 800

 

System Software: ⓘ

    OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

 

Disk Information: ⓘ

    TOSHIBA MK5065GSXF disk0 : (500.11 GB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 498.88 GB (328.14 GB free)

            Core Storage: disk0s2 499.25 GB Online

 

    OPTIARC DVD RW AD-5970H   ()

 

USB Information: ⓘ

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Computer, Inc. IR Receiver

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

System Launch Agents: ⓘ

    [not loaded]    7 Apple tasks

    [loaded]    165 Apple tasks

    [running]    66 Apple tasks

 

System Launch Daemons: ⓘ

    [not loaded]    47 Apple tasks

    [loaded]    159 Apple tasks

    [running]    85 Apple tasks

 

Launch Agents: ⓘ

    [loaded]    com.google.keystone.agent.plist (2016-03-04) [Support]

 

Launch Daemons: ⓘ

    [loaded]    com.google.keystone.daemon.plist (2016-03-04) [Support]

    [loaded]    com.microsoft.office.licensing.helper.plist (2013-01-17) [Support]

    [loaded]    com.oracle.java.JavaUpdateHelper.plist (2014-05-16) [Support]

 

User Launch Agents: ⓘ

    [failed]    com.adobe.ARM.[...].plist (2013-11-12) [Support]

    [failed]    com.amazon.cloud-player.plist (2013-12-22) [Support]

 

 

Other Apps: ⓘ

    [running]    com.etresoft.EtreCheck.134752

    [running]    com.google.Chrome.56672

    [running]    com.skype.skype.66592

    [running]    org.mozilla.firefox.55072

    [loaded]    404 Apple tasks

    [running]    168 Apple tasks

 

Internet Plug-ins: ⓘ

    QuickTime Plugin: 7.7.3 (2016-05-21)

    AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-04) [Support]

    AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-04) [Support]

    o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

    Default Browser: 601 - SDK 10.11 (2016-05-21)

    SharePointBrowserPlugin: 14.4.7 - SDK 10.6 (2014-12-28) [Support]

    googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

    Silverlight: 5.1.40813.0 - SDK 10.6 (2015-09-02) [Support]

 

3rd Party Preference Panes: ⓘ

    mBox Mail for the Mac (2013-08-02) [Support]

 

Time Machine: ⓘ

    Time Machine not configured!

 

Top Processes by CPU: ⓘ

        54%    firefox

        20%    Google Chrome Helper(2)

        12%    WindowServer

        12%    Skype

         9%    Google Chrome

 

Top Processes by Memory: ⓘ

    1.54 GB    Google Chrome Helper(4)

    684 MB    kernel_task

    451 MB    firefox

    451 MB    mdworker(11)

    246 MB    Skype

 

Virtual Memory Information: ⓘ

    127 MB    Free RAM

    7.87 GB    Used RAM (1.35 GB Cached)

    0 B    Swap Used

 

Diagnostics Information: ⓘ

    Jul 5, 2016, 11:17:06 AM    Self test - passed

    Jul 5, 2016, 01:30:07 AM    /Library/Logs/DiagnosticReports/Skype_2016-07-05-013007_[redacted].hang

        /Applications/Skype.app/Contents/MacOS/Skype

    Jul 4, 2016, 01:14:57 AM    ~/Library/Logs/DiagnosticReports/AdobeGCClient_2016-07-04-011457_[redacted].cra sh

        /Library/Application Support/Adobe/*/AdobeGCClient.app/Contents/MacOS/AdobeGCClient

    Jul 3, 2016, 09:22:01 AM    /Library/Logs/DiagnosticReports/SophosAutoUpdate_2016-07-03-092201_[redacted].c rash

        /Library/Sophos Anti-Virus/SophosAutoUpdate.app/Contents/MacOS/SophosAutoUpdate

    Jul 2, 2016, 10:13:55 PM    ~/Library/Logs/DiagnosticReports/xkbcomp_2016-07-02-221355_[redacted].crash

        /Applications/Utherverse.app/Contents/Frameworks/bin/xkbcomp

 

MacBook Pro (13-inch Mid 2012), OS X El Capitan (10.11.5)

Posted on Jul 5, 2016 12:25 PM

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simsam18

Q: MBP Running Inexplicably Slow

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jul 5, 2016 1:22 PM in response to simsam18
    Level 10 (207,926 points)
    Applications
    Jul 5, 2016 1:22 PM in response to simsam18

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by simsam18,

    simsam18 simsam18 Jul 6, 2016 9:22 AM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Jul 6, 2016 9:22 AM in response to Linc Davis

    I opened the lid to my computer this morning after not using for about ~16 hours and I got a black screen until I did a hard restart by pressing the power button.  Per the instructions, I opened the console and saw this message repeated over and over during that timeframe:

     

    7/6/16 8:42:59.344 AM WindowServer[208]: GPU Driver appears to be hung (over 5 continuous seconds of unreadiness)

     

    After those messages finally ended, this is what I got:

    7/6/16 8:43:18.097 AM watchdogd[207]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive

    7/6/16 8:43:21.551 AM useractivityd[340]: application (null) considered for activity continuation, but rejected because it will not run using a suitable architecture

    7/6/16 8:43:29.231 AM Dock[265]: -[UABestAppSuggestionManager notifyBestAppChanged:type:options:bundleIdentifier:activityType:dynamicIdentifi er:when:confidence:deviceName:deviceIdentifier:deviceType:] (null) UASuggestedActionType=0 (null)/(null) opts=(null) when=2016-07-06 15:43:29 +0000 confidence=1 from=(null)/(null) (UABestAppSuggestionManager.m #319)

    7/6/16 8:43:36.000 AM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

    7/6/16 8:43:36.000 AM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- successfully posting another read for the mInt0InterruptPipe -- mInterruptPipeInOutstandingIOCount = 1 -- this = 0xd800

     

    And then that cycle repeated itself. 

  • by Linc Davis,

    Linc Davis Linc Davis Jul 6, 2016 10:04 AM in response to simsam18
    Level 10 (207,926 points)
    Applications
    Jul 6, 2016 10:04 AM in response to simsam18

    If you've replaced the memory modules with aftermarket parts, please reinstall the original memory and see whether there's an improvement. Otherwise, see below.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keep your confidential data secure during hardware repair.

    Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jul 6, 2016 11:08 AM in response to simsam18
    Level 9 (52,147 points)
    Mac OS X
    Jul 6, 2016 11:08 AM in response to simsam18

    Your HDD is suspect.  Boot into the recovery partition and select Disk Utility from the 4 option menu.  Run Disk Utility>First Aid>Repair.

     

    Ciao.