ArianaRoth13
Level 1
(4 points)
Q: My macbook pro when turned on, has orange and gray horizontal lines at startup as background. It allows me to type in my password, and then loadjng bars process starts but gets stuck. From there screen just turns grey.
Two nights ago the screen of my macbook pro froze and the cursor was no longer visible, so I shut it down. By next morning, I tried to turn on my macbook and there were grey and orange horizontal lines. It allowed me to type in my password and the loading bar process started but at some point it stopped like it got stuck. Right away after that, the screen went grey. From there, I am not able to do anything and have to shut down the computer again. This happens again when I try to turn on the computer once again. What can I do to fix this and be able to go past this grey screen to my desktop?
MacBook Pro
lllaass
Level 10
(190,813 points)
What model MacBook Pro?
Is it covered by:
http://www.apple.com/support/macbookpro-videoissues/
- Try resetting the SMC and NVRAM/PRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
https://support.apple.com/en-us/HT201295
About NVRAM and PRAM
https://support.apple.com/en-us/HT204063
- Try starting in Safe Mode
OS X: What is Safe Boot, Safe Mode?
https://support.apple.com/en-us/HT201262
- Boot to Recovery and repair the startup disk
OS X: About OS X Recovery - Apple Support
https://support.apple.com/en-us/HT201314
- If it is repairable reinstall the OSX
How to reinstall OS X on your Mac - Apple Support
https://support.apple.com/en-us/HT204904
- If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.
Then format the startup disk and do a fresh install of OSX
This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.
