Macbook Pro (13-INCH, Late 2011) Constantly Freezing

My Macbook Pro, (2,4 GHz Intel Core i5 with 4 GB 1333 MHZ DDR3) has recently started to freeze with any command or simple task that I try to do. I updated it to the newest version of OS X El Captain 10.11.5 that was available to me within the last week or so, but the problem was starting before that so I thought that maybe if I updated whatever the problem was would go away. Of course, it didn't. I tried cleaning off my computer for more disk space (I currently have 50 GB) but it's definitely frustrating when it freezes every second I'm trying to delete something or upload something.


On startup, it takes a while for it to load usually. I'll log in and 3 out of 4 times it freezes when I type in my password then unfreezes when it logs in. It takes forever for everything to load. I've already checked the system preferences for the start-up and login apps. There are none.


I'll open safari (or any other application) and it'll take a while, freeze, show me the beachball cursor and then open minutes later. I go and type on the safari, it freezes again. I can not make it through any simple task without it freezing constantly. I DO NOT download anything off of the internet, nor do I even have any bookmarks or anything saved on Safari. I have even tried resetting that already with a recommendation from a website. Safari isn't the only application that freezes like this either. My Photos App will do the same, my finder will freeze and it will take 10-15 minutes to open a folder with only ONE item in it. Every. Single. Application.


I've also gotten a notification saying that "adobe script can not finish running and may slow your computer down" or something similar to that, do you want to either continue running or quit. I quit it of course, and then proceeded to check to see what this adobe script was running. There wasn't one or anywhere to even stop it.


I'm not sure if my battery has anything to do with it either. My Macbook currently drains the battery in less than an hour if not plugged in.


I've looked up the console with a recommendation off of a website as well, I'm not sure what I'm looking for either. I try to scroll through (though it freezes when I do) to see if there are any errors that I know off hand but I honestly don't know. I've also tried the disk utility repair, however that has been unsuccessful because every time I try do to that it freezes and actually stays frozen where it doesn't even process and try to unfreeze itself.


I've looked at RAM, but also not sure what I am looking for there either.


OH, finally I've tried running Safe Boot, but that's just as slow.


Unfortunately I can not take it into an apple store since I live about 8 hours away from one and was hoping someone could help me troubleshoot. Any ideas would be greatly appreciated. I'm available definitely for questions as well.

OS X El Capitan (10.11.5), null

Posted on Jul 5, 2016 4:09 PM

Reply
7 replies

Jul 5, 2016 11:52 PM in response to macjack

EtreCheck version: 2.9.12 (265)

Report generated 2016-07-05 23:30:58

Download EtreCheck from https://etrecheck.com

Runtime 24:01

Performance: Poor


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.


Problem: Beachballing

Description:

Freezes and is slow every time I try to type, or do any sort of task (ie. open an application)


Hardware Information:

MacBook Pro (13-inch, Late 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,1

1 2,4 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Replace Soon - Cycle count = 1455


Video Information:

Intel HD Graphics 3000

Color LCD 1280 x 800


System Software:

OS X El Capitan 10.11.5 (15F34) - Time since boot: about 4 hours


Disk Information:

TOSHIBA MK5065GSXF disk0 : (500,11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (49.76 GB free)

Core Storage: disk0s2 499.25 GB Online


HL-DT-ST DVDRW GS31N ()


USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


Adware:

~/Library/LaunchAgents/com.onlineapplicationrequest.AppRequest.plist

One adware file found. [Remove]


Kernel Extensions:

/System/Library/Extensions

[not loaded] com.silex.driver.sxuptp (1.5.1 - 2016-06-21) [Support]


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 159 Apple tasks

[running] 71 Apple tasks


System Launch Daemons:

[not loaded] 47 Apple tasks

[loaded] 156 Apple tasks

[running] 88 Apple tasks


Launch Agents:

[running] com.Affinegy.InstaLANa.plist (2011-04-29) [Support]

[not loaded] com.adobe.AAM.Updater-1.0.plist (2014-06-12) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]


Launch Daemons:

[loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (2016-06-09) [Support]

[loaded] com.adobe.SwitchBoard.plist (2012-12-24) [Support]

[failed] com.adobe.fpsaud.plist (2016-06-13) [Support]

[loaded] com.google.keystone.daemon.plist (2016-03-03) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

[failed] org.tcpdump.chmod_bpf.plist (2015-06-19) [Support]


User Launch Agents:

[failed] com.adobe.ARM.[...].plist (2012-02-11) [Support]

[failed] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-iChat.Agent.plist

[loaded] com.divx.agent.postinstall.plist (2011-11-27) [Support]

[failed] com.mackeeper.MacKeeper.Helper.plist (2016-01-22) [Support]

[loaded] com.macpaw.CleanMyMac.helperTool.plist (2009-12-15) [Support]

[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist (2011-10-06) [Support]

[loaded] com.macpaw.CleanMyMac.volumeWatcher.plist (2011-10-06) [Support]

[running] com.onlineapplicationrequest.AppRequest.plist (2016-04-30) Adware! [Remove]

~/Library/Application Support/AppCommon/AppRequest

[running] ws.agile.1PasswordAgent.plist (2012-03-10) [Support]


User Login Items:

GrowlHelperApp Application Hidden (/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app)

Belkin Router Monitor Application Hidden (/Applications/Belkin/Belkin Router Monitor.app)

Dropbox Application Hidden (/Applications/Dropbox.app)


Other Apps:

[running] com.Growl.GrowlHelperApp.70432

[running] com.getdropbox.dropbox.97312

[loaded] 404 Apple tasks

[running] 185 Apple tasks


Internet Plug-ins:

FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-17) [Support]

QuickTime Plugin: 7.7.3 (2016-06-21)

Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-17) [Support]

Default Browser: 601 - SDK 10.11 (2016-06-21)

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

SharePointBrowserPlugin: 14.1.0 (2014-02-12) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

Silverlight: 5.1.30317.0 - SDK 10.6 (2014-07-03) [Support]

JavaAppletPlugin: 15.0.1 - SDK 10.11 (2014-11-20) Check version


User internet Plug-ins:

Unity Web Player: UnityPlayer version 2.6.1f3 (2010-11-17) [Support]

fbplugin_1_0_1: Unknown (2010-02-28) [Support]

fbplugin_1_0_3: Unknown (2010-02-26) [Support]


3rd Party Preference Panes:

Flash Player (2016-06-13) [Support]

Growl (2013-08-28) [Support]

Perian (2010-03-18) [Support]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

5% WindowServer

3% Dropbox

1% kernel_task

0% notifyd

0% askpermissiond


Top Processes by Memory:

453 MB kernel_task

451 MB softwareupdated

291 MB Dropbox

221 MB mdworker(13)

90 MB iconservicesagent(2)


Virtual Memory Information:

197 MB Free RAM

3.81 GB Used RAM (1.16 GB Cached)

0 B Swap Used


Diagnostics Information:

Jul 5, 2016, 06:51:41 PM Self test - passed

Jul 4, 2016, 05:39:52 PM ~/Library/Logs/DiagnosticReports/Finder_2016-07-04-173952_[redacted].crash

/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Jul 4, 2016, 05:23:39 PM /Library/Logs/DiagnosticReports/Boot Camp Assistant_2016-07-04-172339_[redacted].hang

/Applications/Utilities/Boot Camp Assistant.app/Contents/MacOS/Boot Camp Assistant

Jul 6, 2016 1:04 AM in response to opotts

First, using the manual method specified here

http://uninstallmacapplications.blogspot.com/2015/09/uninstall-cleanmymac-3-comp letely-n.html

remove CleanMyMac

Also, remove this one adware


Adware:

~/Library/LaunchAgents/com.onlineapplicationrequest.AppRequest.plist

One adware file found. [Remove]

Based on the above your statement "I DO NOT download anything off of the internet" does not seem to be true

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Macbook Pro (13-INCH, Late 2011) Constantly Freezing

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