Finder is slow or not responding

Question

Level 1

13 points

Finder is slow or not responding

I've got a huge problem with Finder on my iMac (late 2012). Finder is often not responding, of responding really slowly. Looks like it started weeks ago, maybe after the latest upgrade of El Capitan.

I use Finder in combination with iCloud (Drive), maybe that causes the problem, or TimeMachine has something to do with it.

Anyone has the same problem and/or a solution? I downloaded the latest upgrade of ElCapitan (update combo 10.11.5) but the problem is still there.

My iMac was repaired weeks before the problem started, some extra memory was added (16GB). It's 21,5 inch, has 2,7 GHz Intel Core i5. OSX 10.11.5

iMac (21.5-inch, Late 2012), OS X El Capitan (10.11.5), Memory added: 16GB instead of 8GB

Posted on Jul 6, 2016 12:48 AM

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Answer 1

thunderzzz

Level 6

8,468 points

Jul 6, 2016 1:01 AM in response to Gogme Web

Run this test and post its results here.

http://www.etresoft.com/etrecheck

Try opening the Go menu with the Option (Alt) key pressed - Library - Preferences and locate the file called ‘com.apple.finder.plist’. Move it to the trash and restart your computer.

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Answer 2

Gogme Web Author

Level 1

13 points

Jul 6, 2016 1:29 AM in response to Gogme Web

Here are the results of the Etresoft check:

EtreCheck version: 2.9.13 (267)

Report generated 2016-07-06 10:27:18

Download EtreCheck from https://etrecheck.com

Runtime 5:37

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Description:

Finder is not responding or responding slowly. Especially with iCloud Drive

Hardware Information: ⓘ

iMac (21.5-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,1

1 2,7 GHz Intel Core i5 CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

NVIDIA GeForce GT 640M - VRAM: 512 MB

iMac 1920 x 1080

System Software: ⓘ

OS X El Capitan 10.11.5 (15F34) - Time since boot: about one hour

Disk Information: ⓘ

APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (666.06 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Western Digital Elements 10B8 1,5 TB

EFI (disk1s1) <not mounted> : 210 MB

WD Elements 1.5 TimeMachine (disk1s2) /Volumes/WD Elements 1.5 TimeMachine : 1.50 TB (1.05 TB free)

Wacom Co.,Ltd. Intuos PTM

Apple Inc. iPhone

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Anywhere

Kernel Extensions: ⓘ

/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-07-04) [Support]

/System/Library/Extensions

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.15-3 - SDK 10.11 - 2016-07-04) [Support]

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 149 Apple tasks

[running] 82 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 46 Apple tasks

[loaded] 150 Apple tasks

[running] 94 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-07-05) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-12) [Support]

[loaded] com.adobe.AdobeCreativeCloud.plist (2016-07-05) [Support]

[loaded] com.google.keystone.agent.plist (2016-05-02) [Support]

[running] com.wacom.wacomtablet.plist (2015-12-16) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2016-05-12) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-12) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-07-05) [Support]

[loaded] com.adobe.agsservice.plist (2016-04-11) [Support]

[loaded] com.adobe.fpsaud.plist (2016-06-13) [Support]

[loaded] com.google.keystone.daemon.plist (2016-05-02) [Support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-04-29) [Support]

[loaded] com.wacom.displayhelper.plist (2015-12-16) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2016-04-13) [Support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-07-05) [Support]

Other Apps: ⓘ

[running] com.adobe.CCLibrary.113952

[running] com.adobe.CCXProcess.64992

[running] com.adobe.acc.AdobeDesktopService.87072.5436169A-CAE4-4C38-A8EB-AC3093C79BF8

[running] com.adobe.accmac.46752

[running] com.getdropbox.dropbox.52832

[running] com.google.Chrome.56032

[running] com.twitter.twitter-mac.61472

[running] com.wacom.TabletDriver.86752

[running] com.wacom.WacomTouchDriver.85792

[running] org.mozilla.firefox.55072

[running] ru.keepcoder.Telegram.61152

[loaded] 396 Apple tasks

[running] 220 Apple tasks

Internet Plug-ins: ⓘ

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-07-05) [Support]

FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-07-05) [Support]

QuickTime Plugin: 7.7.3 (2016-07-04)

AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-06) [Support]

AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-06) [Support]

Flash Player: 22.0.0.192 - SDK 10.9 (2016-07-05) [Support]

Default Browser: 601 - SDK 10.11 (2016-07-05)

Google Earth Web Plug-in: 7.1 (2016-04-29) [Support]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2015-12-16) [Support]

Safari Extensions: ⓘ

Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-07-01)

BB Toolbar for Google and Safari - BB Share Networking Inc. - http://www.bbshare.com (2016-04-21)

3rd Party Preference Panes: ⓘ

Flash Player (2016-06-13) [Support]

PrintOptionPane (2016-04-29) [Support]

WacomTablet (2016-04-29) [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 333.28 GB

Destinations:

WD Elements 1.5 TimeMachine [Local]

Total size: 1.50 TB

Total number of backups: 30

Oldest backup: 21-04-16 15:50

Last backup: 05-07-16 17:55

Size of backup disk: Adequate

Backup size 1.50 TB > (Disk used 333.28 GB X 3)

Top Processes by CPU: ⓘ

9% cloudd

6% Finder

5% kernel_task

4% WacomTabletDriver

3% WindowServer

Top Processes by Memory: ⓘ

2.59 GB com.apple.WebKit.WebContent(11)

1.38 GB kernel_task

1.38 GB Google Chrome Helper(12)

803 MB Photos

442 MB QuickLookUIHelper

Virtual Memory Information: ⓘ

2.90 GB Free RAM

13.00 GB Used RAM (3.46 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Jul 6, 2016, 08:33:10 AM Self test - passed

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Answer 3

Gogme Web Author

Level 1

13 points

Jul 6, 2016 2:57 AM in response to thunderzzz

I have located the com.apple.finder.plist, deleted it, restarted and the problem is still there. Looks like the connection between iCloud and Finder is corrupted.

That's just a guess.

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Answer 4

Linc Davis

Level 10

209,739 points

Jul 6, 2016 6:53 AM in response to Gogme Web

When the Finder becomes unresponsive, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

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Answer 5

CL-PSL

Level 1

4 points

Aug 29, 2016 1:24 PM in response to Linc Davis

I am not the OP, but I am having a similar issue in El Capitan and see some telling messages in the log Linc mentioned. Starting today, I frequently get no response when clicking on a Finder item, and it does not become selected. Also, portions of the windows like the left sidebar items are sometimes missing. I can move and switch windows, but I am unable to select any files until I relaunch Finder. It then inevitably happens again shortly after. Here are the messages from the log corresponding to when I click:

8/29/16 4:12:24.067 PM Finder[1242]: -[OverlayCache isPathInGdrive:]: unrecognized selector sent to instance 0x7fac5be2a0f0
8/29/16 4:12:24.069 PM Finder[1242]: (
  0   CoreFoundation                      0x00007fff9259125c __exceptionPreprocess + 172
  1   libobjc.A.dylib                     0x00007fff8a4d8e75 objc_exception_throw + 43
  2   CoreFoundation                      0x00007fff9259412d -[NSObject(NSObject) doesNotRecognizeSelector:] + 205
  3   CoreFoundation                      0x00007fff924ef272 ___forwarding___ + 1010
  4   CoreFoundation                      0x00007fff924eedf8 _CF_forwarding_prep_0 + 120
  5   FinderExt                           0x0000000117488fd4 -[NSTextFieldCell(IconOverlayHandlers) IconOverlayHandlers_drawIconWithFrame:] + 212
  6   Finder                              0x000000010fdbbfcc Finder + 1073100
  7   Finder                              0x000000010fdbbf29 Finder + 1072937
  8   Finder                              0x000000010fdbb407 Finder + 1070087
  9   Finder                              0x000000010fdbad5f Finder + 1068383
  10  Finder                              0x000000010fdbac27 Finder + 1068071
  11  AppKit                              0x00007fff90f00468 -[NSControl drawRect:] + 341
  12  Finder                              0x000000010fcff54c Finder + 300364
  13  AppKit                              0x00007fff90ef304f -[NSView _drawRect:clip:] + 3748
  14  AppKit                              0x00007fff90ef18c4 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1799
  15  AppKit                              0x00007fff90ef1ca0 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2787
  16  AppKit                              0x00007fff90eef706 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 841
  17  AppKit                              0x00007fff90ef0bc4 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 6151
  18  AppKit                              0x00007fff90ef0bc4 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 6151
  19  AppKit                              0x00007fff90ef0bc4 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 6151
  20  AppKit                              0x00007fff90ef0bc4 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 6151
  21  AppKit                              0x00007fff90ef0bc4 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 6151
  22  AppKit                              0x00007fff90ef0bc4 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 6151
  23  AppKit                              0x00007fff90ef0bc4 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 6151
  24  AppKit                              0x00007fff910d11e2 -[NSBrowser _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 80
  25  AppKit                              0x00007fff90ef0bc4 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 6151
  26  AppKit                              0x00007fff90ef0bc4 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 6151
  27  AppKit                              0x00007fff90ef0bc4 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 6151
  28  AppKit                              0x00007fff90ef0bc4 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 6151
  29  AppKit                              0x00007fff90eeeeb1 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 314
  30  AppKit                              0x00007fff90eebe9f -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2828
  31  AppKit                              0x00007fff90ecb2da -[NSView displayIfNeeded] + 1680
  32  AppKit                              0x00007fff90f3074e _handleWindowNeedsDisplayOrLayoutOrUpdateConstraints + 884
  33  AppKit                              0x00007fff91506061 __83-[NSWindow _postWindowNeedsDisplayOrLayoutOrUpdateConstraintsUnlessPostingDisabled]_block_invoke1331 + 46
  34  CoreFoundation                      0x00007fff924c1d67 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
  35  CoreFoundation                      0x00007fff924c1cd7 __CFRunLoopDoObservers + 391
  36  CoreFoundation                      0x00007fff924b33b8 __CFRunLoopRun + 776
  37  CoreFoundation                      0x00007fff924b2e75 CFRunLoopRunSpecific + 309
  38  HIToolbox                           0x00007fff8edbca0d RunCurrentEventLoopInMode + 226
  39  HIToolbox                           0x00007fff8edbc685 ReceiveNextEventCommon + 173
  40  HIToolbox                           0x00007fff8edbc5bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
  41  AppKit                              0x00007fff90d9424e _DPSNextEvent + 1434
  42  AppKit                              0x00007fff90d9389b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
  43  AppKit                              0x00007fff90d8799c -[NSApplication run] + 553
  44  AppKit                              0x00007fff90d72783 NSApplicationMain + 940
  45  Finder                              0x000000010fcbc730 Finder + 26416
  46  libdyld.dylib                       0x00007fff979c05fd start + 1
  47  ???                                 0x0000000000000001 0x0 + 1
)

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Answer 6

Aug 30, 2016 8:22 AM in response to Gogme Web

Hi Gogme Web,

I had the same problem on 5 recent Macbook PRO. I solved the problem deactivating Google Drive syncronization and removing Google Drive App from the system.

Do you use Google Drive on your iMac?

Let me know.

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Answer 7

CL-PSL

Level 1

4 points

Aug 30, 2016 11:13 AM in response to Matt_Blindside

Matt, that worked for me so far. I disabled google drive sync, relaunched Finder, and haven't seen any hangs since I did that today.

Thank you

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Answer 8

Aug 30, 2016 12:59 PM in response to CL-PSL

You're welcome CL-PSL,

So, after 24h and 6 problems solved, we can say that the definitive procedure is to de-activate Google Drive Sync and to re-start Finder process.

In specific:

1- Disable Google Drive sync and close Google drive application: https://support.google.com/drive/answer/2375081

2- Restart your Mac.

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Answer 9

CL-PSL

Level 1

4 points

Aug 30, 2016 2:31 PM in response to Matt_Blindside

Still no issues for me after disabling it.

Also, here are the English instructions to disable the synchronization. Matt's came through in Italian for me.

Something to note for the English version, Google says, "On a Mac, the icon is in the menu bar at the top right of your desktop screen." This is not necessarily true depending on how many extra menu items you have installed. It can be found somewhere among your Finder menu item icons (where you have your clock, name, etc.) Since Google explicitly said "at the top right", it took me a minute to find it. The Italian version explains it better.

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Answer 10

Aug 31, 2016 12:21 AM in response to CL-PSL

Yay, sorry for the bad link.

The same "How to..." in english language @ the following link: https://support.google.com/drive/answer/2375081?hl=en

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