SRkamtress

Q: SHARE BUTTON NOT WORKING

Hi,

I have been using Macbook pro with El Capitan OS for some time now. All of a sudden in the last few days, i found that the Share ( the small square box with an arrow), does not respond at all!!!

earlier I used to use this for sharing the pictures, notes and other things, directly to the mail client.

 

Now it just hangs and does not respond. I have to force quit the app - say if was using Photos, and tried sharing a photo by mail, this would just hang and nothing would happen. I have to go to the preferences and Force quit the Photo app, only then i can come out of the situation!!

 

So, can any one help on this and advise what went wrong all of a sudden!> any tips would be welcome

 

Chandrashekar

MacBook Pro with Retina display, iOS 6.1.4

Posted on Jul 5, 2016 10:52 PM

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Q: SHARE BUTTON NOT WORKING

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  • by lllaass,Apple recommended

    lllaass lllaass Jul 6, 2016 12:33 AM in response to SRkamtress
    Level 10 (190,813 points)
    Apple Watch
    Jul 6, 2016 12:33 AM in response to SRkamtress

    - Try resetting the SMC and NVRAM/PRAM

    Intel-based Macs: Resetting the System Management Controller (SMC)

    https://support.apple.com/en-us/HT201295

    About NVRAM and PRAM 

    https://support.apple.com/en-us/HT204063

    - Try starting in Safe Mode

    OS X: What is Safe Boot, Safe Mode?

    https://support.apple.com/en-us/HT201262

    - Boot to Recovery and repair the startup disk

    OS X: About OS X Recovery - Apple Support

    https://support.apple.com/en-us/HT201314

    - If it is repairable reinstall the OSX

    How to reinstall OS X on your Mac - Apple Support

    https://support.apple.com/en-us/HT204904

    - If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.

    Then format the startup disk and do a fresh install of OSX

     

    This is the Mac Pro desktop forum. I requested your post be moved to the appropriate forum.

  • by Linc Davis,

    Linc Davis Linc Davis Jul 6, 2016 7:00 AM in response to SRkamtress
    Level 10 (208,037 points)
    Applications
    Jul 6, 2016 7:00 AM in response to SRkamtress

    There's a problem with your OS X installation. The simplest way, but not the fastest way, to fix it is to reinstall the OS. Unless you're in a hurry or have metered network access, that's what I suggest, especially since I don't know whether there are other problems with the installation. Please back up all data before reinstalling. You won't need the backup unless something goes wrong.

    The advanced shortcut below, if it works, may save you some downtime (and the cost of a multi-gigabyte download, if applicable.)

    1. Back up all data.

    2. Disconnect all external storage devices.

    3. Start up in Recovery mode. Select a language, if prompted. The OS X Utilities screen will appear. One of the options is to install OS X. That's not what you're going to do.

    4. This step is only necessary if you use FileVault 2. If you don't know what FileVault is, you're not using it. Go to the next step. Otherwise, launch Disk Utility, then select the icon of the FileVault volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another drive icon. Select Unlock from the File menu and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.

    5. Select Get Help Online. Safari will launch. While in Recovery, you'll have no access to your bookmarks, but you won't need them. Load this web page.

    6. Triple-click anywhere in the line below to select it:

    chflags -R norestricted /V*/*/S*/*/Caches

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    7. Quit Safari. You'll be returned to the OS X Utilities screen.

    From the menu bar, select

              Utilities Terminal

    The Terminal application will launch. Paste into the Terminal window by pressing the key combination command-V.

    Wait for a new line ending in a hash sign (#) to appear. Quit Terminal to be returned to the main screen.

    8. Select

               Restart

    from the menu bar.

    9. This step must be carried out after the restart and while you're logged in as an administrator—not in Recovery mode. If you have only one user account, you are the administrator.

    Select and copy this line as in Step 6:

    sudo /usr/libexec/xpchelper --rebuild-cache

    Paste into a Terminal window as before. You'll be prompted for your login password. Nothing will be displayed when you type it. Type carefully and then press return. If you don’t have a login password, you’ll need to set one before you can run the command. You may get a one-time warning to be careful. Confirm. You don't need to post the warning.

    If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Log in as one and start this step over. You don't have to repeat the earlier steps.

    Wait for a new line ending in a dollar sign ($) to appear below what you entered.

    10. Do as in Step 9 with this line:

    sudo /usr/libexec/*/app_sandbox_cache_builder --rebuild-cache

    You can then quit Terminal.

  • by Eric Root,

    Eric Root Eric Root Jul 7, 2016 4:48 PM in response to SRkamtress
    Level 9 (74,172 points)
    iTunes
    Jul 7, 2016 4:48 PM in response to SRkamtress