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Jul 6, 2016 2:58 PM in response to J0J03by erin_b1,Hello J0J03,
Thanks for using Apple Support Communities.
I see that you are having an issue with FaceTime calls disconnecting after 30 minutes, and then giving you a call failed message. I use FaceTime a lot on my iPhone, so I know how important it is we get this issue resolved. I have several things for you to try.
First, let's make sure that you have a recent backup of your iPhone's important data. This article will help:
How to back up your iPhone, iPad, and iPod touch
Next, I see that you are running iOS 8.1. It's always good to make sure you are running the latest version of iOS. This resource will help you update to the most current version:
Update the iOS software on your iPhone, iPad, or iPod touch​
And finally, use Get help if you can‘t make or receive FaceTime calls, specifically, this section:
If you have connection or sound quality issues with FaceTime
If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you might have these issues:
- Connection alerts or unable to connect
- Choppy video calls
- Black screen
- Dropped calls
Make sure that both you and the person that you're calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection.
Best Regards.
