J0J03

Q: FaceTime issues

Can someone help before I lose my mind. Every time I get on FaceTime after 30 minutes it would say reconnecting and then the call will fail. This happens every single time! It's so annoying how can i fix it?

 

IM using an iPhone 6 with the latest update and I have AT&T internet with 25mgps

iPhone 6, iOS 8.1

Posted on Jul 6, 2016 2:34 AM

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Q: FaceTime issues

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  • by erin_b1,

    erin_b1 erin_b1 Jul 6, 2016 2:58 PM in response to J0J03
    Community Specialists
    Jul 6, 2016 2:58 PM in response to J0J03

    Hello J0J03,

     

    Thanks for using Apple Support Communities. 

     

    I see that you are having an issue with FaceTime calls disconnecting after 30 minutes, and then giving you a call failed message. I use FaceTime a lot on my iPhone, so I know how important it is we get this issue resolved. I have several things for you to try. 

     

    First, let's make sure that you have a recent backup of your iPhone's important data. This article will help:

    How to back up your iPhone, iPad, and iPod touch

     

    Next, I see that you are running iOS 8.1. It's always good to make sure you are running the latest version of iOS. This resource will help you update to the most current version:

    Update the iOS software on your iPhone, iPad, or iPod touch​

     

    And finally, use Get help if you can‘t make or receive FaceTime calls, specifically, this section: 

     

    If you have connection or sound quality issues with FaceTime

    If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you might have these issues:

    • Connection alerts or unable to connect
    • Choppy video calls
    • Black screen
    • Dropped calls

    Make sure that both you and the person that you're calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection.

     

    Best Regards.