Phangirl10
Level 1 (4 points)
iPod

Q: After I charged my iPod 5 with the 9.3.2 iOS had all the apps deleted including music store. The App Store doesn't work. The music and pictures I already had are there but there the apps that weren't preloaded when I got the iPod are gone. Help?

After I charged my iPod 5 with the 9.3.2 iOS had all the apps deleted including music store. The App Store doesn't work. The music and pictures I already had are there but there the apps that weren't preloaded when I got the iPod are gone. Help?

iPod touch 5, iOS 9.3.2, null

Posted on Jul 6, 2016 10:28 AM

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Phangirl10

Q: After I charged my iPod 5 with the 9.3.2 iOS had all the apps deleted including music store. The App Store doesn't work. The music ... more

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  • by lllaass,

    lllaass lllaass Jul 6, 2016 10:32 AM in response to Phangirl10
    Level 10 (188,764 points)
    Desktops
    Jul 6, 2016 10:32 AM in response to Phangirl10

    How did you update?

    - Via Settings>General>Software Update?

    - Via iTunes on your computer?

    If via iTunes if the apps and other synced media were not I your iTunes library they will not be on the device after updating

     

    Have you tried using the Search on the iPod to find the Music app?

    What exactly happen when you try to use the App Store app?

     

    Try restoring fro backup

    To restore from backup see:

    Restore your device from an iCloud or iTunes backup - Apple Support

    https://support.apple.com/en-us/HT204184

    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

    You can redownload most iTunes purchases by:

    Downloading past purchases from the App Store, iBookstore, and iTunes Store   

    https://support.apple.com/en-us/HT201272

  • by Phangirl10,

    Phangirl10 Phangirl10 Jul 6, 2016 11:18 AM in response to lllaass
    Level 1 (4 points)
    iPod
    Jul 6, 2016 11:18 AM in response to lllaass

    II updated through the settings as I got the notification through the iPod. Searching for the iTunes Store didn't work. When I open the App Store it has. Bottom strip of icons and you can click on them but all the pages are the same white screen.

  • by lllaass,

    lllaass lllaass Jul 6, 2016 12:27 PM in response to Phangirl10
    Level 10 (188,764 points)
    Desktops
    Jul 6, 2016 12:27 PM in response to Phangirl10

    Then try restoring from backup as I previously suggested.

    Glitches sometimes happen during updates.

  • by Phangirl10,

    Phangirl10 Phangirl10 Jul 6, 2016 8:02 PM in response to Phangirl10
    Level 1 (4 points)
    iPod
    Jul 6, 2016 8:02 PM in response to Phangirl10

    Is there a way to do it if there is no backup?

  • by lllaass,

    lllaass lllaass Jul 7, 2016 12:38 AM in response to Phangirl10
    Level 10 (188,764 points)
    Desktops
    Jul 7, 2016 12:38 AM in response to Phangirl10

    Then yo are left with restoring to factory settings/new iPod

  • by Phangirl10,

    Phangirl10 Phangirl10 Jul 7, 2016 3:11 PM in response to Phangirl10
    Level 1 (4 points)
    iPod
    Jul 7, 2016 3:11 PM in response to Phangirl10

    Thank you so much. I did end up asking my dad and in settings if you scroll all the way down the history of all the apps are still there but its the apps setting. I don't know at all what that may help but at least we have gotten somewhere.