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Helpful answers
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Jul 7, 2016 3:59 AM in response to Alisimonby D.Cohen,Hi, try to reset your iPod, it may help with this problem. Learn how to reset your iPod - Apple Support
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Jul 7, 2016 8:17 AM in response to D.Cohenby Alisimon,Thank you, I have tried this several times but unfortunately it hasn't stopped the problem.