User profile for user: crismomo
crismomo Author
User level: Level 1
8 points

Preview not responding

Hello everyone,

I need to use Preview for m work and until yesterday it did not show any problems.

Today I tried to open a pdf file with preview. It took a while and the file opened, but then I could not do anything with it because preview stopped responding.

I have tried to follow the advices by Link about moving the com.apple.Preview folder to the desktop and launch again, but that did not work. I did the same but this time logging in and out and also restarting, but that did not help either.

I am using OS X Yosemite.

Could you please help me with this?


thanks,


Cristina

MacBook

Posted on Jul 7, 2016 3:39 AM

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4 replies
User profile for user: Eric Root
Eric Root
User level: Level 10
685,257 points

Jul 7, 2016 8:45 AM in response to crismomo

Do a backup.


Quit Preview.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Remove the following. You may not find them all. Restart and test.

Containers/com.apple.Preview


Containers/com.apple.quicklook.ui.helper


Preferences/com.apple.Preview.LSSharedFileList.plist

Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist


Saved Application State/com.apple.Preview.savedState


Credit Linc Davis for this solution.


Preview Reset automatic download

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Preview not responding

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