Q: ipod 6 turns off randomly
So my ipod 6 thats NEW at random times, like at least once a week, ill lock it lay it down and then later try to unlock it and it will not come on. holding the power button wont help either, So I have to hold the home and lock button for 10 seconds and it reboots. But why does it randomly do this?
iPod touch, iOS 9.3
Posted on Jul 7, 2016 2:32 AM
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears. done
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
Restore your device from an iCloud or iTunes backup - Apple Support
https://support.apple.com/en-us/HT204184
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Posted on Jul 7, 2016 7:08 AM