iPhone 6 GPS not working

Hello there,


For just about the past year (since about iOS 9 release), my phone's GPS has not been working. When I would try to use Apple Maps, it would say my car was off the road somewhere in the grass, and sometimes many roads over. It could never keep up with me while driving. This also occurred while using Google Maps, so I knew it wasn't just a problem with the Apple Maps app.


I tried to restart the phone several times, delete GPS apps and reinstall them, fully wipe the phone and start it from scratch, etc. The problem still exists. So for a while I just dealt with it. I just used my car's GPS if I needed one. Though it always bothered me that my 128GB iPhone 6's GPS was not working. However, with the release of the game "Pokemon GO" which relies on GPS, I am quite disappointed as I keep getting an error message that my GPS signal is not detected (yes, I enabled location services for the app).


Is there some app or something I can use to diagnose my GPS antennae within the phone? I have full 5-bar (dot?) signal, and my phone is in developer/debug mode, so I can also see the detailed signal strength is -81. I have AT&T as my carrier. There must be some way to determine if something in my phone is damaged. I would go to the Apple Store, but the closest one is about an hour and a half away, so I would like to avoid that if possible.

iPhone 6, iOS 9.3.2, 128GB

Posted on Jul 7, 2016 7:11 AM

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Posted on Oct 24, 2017 2:06 PM

Another +1 on the Antenna Flex Cable repair success.


Background, my GPS was working fine on my iPhone 6 until about 2 weeks ago. I use my GPS daily in the car, and suddenly about 2 weeks ago it stopped tracking during GPS guidance, or showed me 100-300m off the road, then the GPS stopped working altogether. Also, I didn't know it was related at the time, but I had also been experiencing Wi-Fi reception degradation too!


After trying all the software fixes I could find (reboot, restore, etc.) with no success, I came upon the suggestion of replacing the Antenna Flex Cable. So I ordered the part+kit from Ifixit.com for $21.50 delivered. This morning, I followed iFixit's instructions page, slowly and carefully. Finished the repair in about 1 hour.


GPS and Wi-Fi now back to full functionality. Like many iPhone 6's listed here, it was a hardware problem! If you have a modicum of patience and technical ability, I'd suggest replacing your Antenna Flex Cable yourself.

152 replies

Oct 10, 2017 12:42 PM in response to CapsuleFab

Sir / Madam

You are an absolute hero , the Apple 'Genius' told me I would need to buy a new phone as the gps chip was built in to the main motherboard.

Saw your post, spent a few pennies on a pentalobe screwdriver opened the phone and there it was as you described the foam insulating pad had slipped completely off the brass contact plate beneath it. Reseated the foam and ............

Voila ! Full gps and Bluetooth restored.

Many thanks, you have saved a ton of money.

May 6, 2018 5:59 PM in response to SHADOWSTRIKE1

My iPhone 6 has been doing the same thing for a few months now. I have done everything Apple asked; twice and the problem still exists. In fact, it has failed all together; Siri cannot even find me anymore. I contacted Apple today, May 6, 2018 and they told me Apple is finally addressing this issue; while they did not tell me what they were doing, I was assured a fix is being worked on. My fingers are crossed.

Jan 30, 2018 2:16 PM in response to SHADOWSTRIKE1

I have this problem too. It also affects my bluetooth connection...I have to place my phone next to the car dashboard to get a connection. I've called Apple support about this. I was told that this was a known issue and would be fixed in future iOS releases. My gut feel is that this was a non-answer meant to evade the real issue: that this is a hardware problem. It's quite disappointing that such a key feature--location services--would be subject to failure and not be repaired by Apple.


If anyone can confirm that this is indeed a software issue, I would love to hear about it.

Apr 16, 2018 8:35 AM in response to SHADOWSTRIKE1

Apple Community, I need your help.


For those of you who updated to iOS 11 and noticed that the GPS stopped working or is sporadic, what did you do to solve your problem? Or is this problem still persisting because Apple isn't doing anything about it. I've tried every possible method to solve it, yet the GPS doesn't follow my every turn-by-turn, it struggle to locate my position, and my arrow is all wacko when I run the GPS. Sometimes it shows that I'm 30+ miles in another location! I have tried the soft reset, hard reset, start from new iphone, uninstall and reinstall the maps app, did satellite acquisitions through my carrier, all the toggle switches for cellular, wifi, and location services, and I have received now the 2nd warranty on this phone...


Any solutions?

Apr 22, 2018 6:49 PM in response to applejoe77

Exactly the same thing happened to me. Got a new battery, but had an error when trying to back up to the cloud, so another visit to the Genius Bar. My phone had to be wiped clean and start over. Lost text messages and photos. Immediately my blue tooth ear piece worked only when within 3 feet of the phone, the wifi turns off - and requires me to put in the passcode rather than remembering it, and Google Maps and Apple Maps put me 1/2 mile away from where I am when on cellular. I wish I had not gotten the "help"! Grrrrr....

May 31, 2018 12:31 AM in response to SHADOWSTRIKE1

Hi,


I have Iphone 6. My phone GPS shows exact location on all apps (googlemap, Ola, uber) when I am connected using my wifi. But when I use my cellular data (3G / 4G) the GPS location is inaccurate and is like 100/200 meters away from my location and keeps fluctuating some times.


I have gone through the forums and tried below options:

a. Location on/off

b. Reset network settings

c. Reset location settings

d. Reset all settings

e. Date and time automatic

f. Soft reset, restart


Even after the above it does not shows correct location and hence cannot use google maps for navigation as blue arrow is away from my exact location, cannot use runkeeper as shows bad gps signal.


Today i have upgraded to IOS 11.4 but still the same issue.


Please help

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iPhone 6 GPS not working

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