the recovery mode screen never comes it's been an hour I can't get past the first screen

I have repeatedly started over holding the the two buttons the bring up the first the Apple then the cable-arrow-tunes circle and following the instructions I continue to hold both buttons waiting for the second screen with the option to select recover never appears.

iPad

Posted on Jul 7, 2016 1:17 PM

1 reply

Jul 7, 2016 1:27 PM in response to Community User

Hi

You need to restore using your PC just follow this.

Turn your iPad off .

Make sure your PC is running the latest itunes 12.4

Connect lead to your usb on your PC .

Press & hold power button on your ipad DON,T let go

Connect lead to iPad keep power button pressed down until PC sees ipad

Then wait for restore .

You may need to do this more than once before it works.

Cheers

Brian

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the recovery mode screen never comes it's been an hour I can't get past the first screen

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