iPhone 6s not saving pictures

Question

iPhone 6s not saving pictures

I Recently replaced my iphone and had to retrieve everything from my iCloud onto the new phone. The phone is updated to the iOS 9.3.2. Everything was retrieved except for my pictures, I also noticed my phone is not saving any form of pictures to my Photos Folder. Wether I take a screenshot, receive a picture from a text and try so save it, or even take a picture with my phone it is not saving them. When I take a picture and click on it to view at the bottom left, once I'm in that screen all options from the one in the top right that says "all Photos" as well as the trash can simbol and the edit option are all not accessible.

Could someone please guide me on how to solve this issue. Thank you!

iPhone 6 Plus, iOS 9.3.2

Posted on Jul 7, 2016 7:00 PM

Reply

Answer 1

chris_g1

Community Specialist

Jul 8, 2016 9:48 AM in response to Julianajvalencia

Hello Julianajvalencia,

Thank you for using the Apple Support Communities. I know having an issue with taking pictures on your iPhone is not what you expect. If I understand correctly, you are unable to have any type of image save to the Photos app. Start with these steps to narrow down and resolve this issue.

1. First, restart your iPhone as the shut down and start up process is important to keep the iPhone software running properly:

Restart your iPhone, iPad, or iPod touch

2. If you're still having an issue after restarting, you may want to backup your personal data again:

How to back up your iPhone, iPad, and iPod touch

Import photos and videos from your iPhone, iPad, or iPod touch

3. Then reset all settings on your iPhone, as this will keep your personal data but put system settings back to factory defaults

Reset iPhone - iPhone Help

Cheers!

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