HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

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FRadice1977

Q: I cannot be helped as I have been hacked.

My iPhone has been hacked and I cannot restore as I cannot get to settings to turn off find my phone. Could someone there please help. I called yesterday, was instructed to simply update software and was told it would be fixed. What do I do. If you give me your email I can send you a video of what is going on. For now I've added it to my YouTube account.

https://youtu.be/8TJc_bQwjks

MacBook Pro with Retina display, Mac OS X (10.5)

Posted on Jul 8, 2016 2:04 AM

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Q: I cannot be helped as I have been hacked.

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  • by ckuan,Helpful

    ckuan ckuan Jul 8, 2016 2:24 AM in response to FRadice1977
    Level 7 (33,772 points)
    Jul 8, 2016 2:24 AM in response to FRadice1977

    No one will give you their e-mail address.

    Use the link you came from to resolve.

  • by Drew Reece,

    Drew Reece Drew Reece Jul 10, 2016 9:06 AM in response to FRadice1977
    Level 5 (7,552 points)
    Notebooks
    Jul 10, 2016 9:06 AM in response to FRadice1977

    You haven't been hacked - your iPhone screen is cracked as the video clearly shows!

     

    The scene is registering 'false touches' almost certainly because of the cracked screen. I suggest you take your device to an Apple store for a screen replacement, they may be able to replace it so that you can login. If you go to a non-Apple service centre for a replacement screen you may find that TouchID stops working - only use an official Apple service. It is not clear what model you have.

     

    If you ask for help via Apple support please inform them that the screen is damaged - otherwise you are wasting their time & your own.