I can't play any of 'my music' on new 6s

Question

I can't play any of 'my music' on new 6s

I received a new iphone 6s 4 days ago after accidentally destroying my 6Plus. I restored the contents of my previous phone to the new device from iCloud. However, although all the songs that I have purchased from iTunes appear in 'My Music', they are 'grayed' out and cannot be played. I have the latest version of iTunes but have been unable to install the latest software updates to my phone (9.3.1 & 9.3.2) as within the 'software update' section there is the message 'You can install this update when your iPhone has finished restoring from the iCloud backup'.

Is this the reason why I can't play any of My Music, and if so, is it usual for a backup restore to take this long? I would be very grateful for any advice as am desperately missing my music 😢😢😢

iPhone 6s

Posted on Jul 8, 2016 8:11 AM

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Answer 1

Jul 8, 2016 8:40 AM in response to peterfromwisbech

IT is likely that the music is grayed out because it is not actually downloaded to your device and the default setting is not to be able to stream over cell data.

GO to settings > music > use cellular data.

This will allow the songs to be played.

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Answer 2

elcpu

Level 7

31,586 points

Jul 8, 2016 9:08 AM in response to peterfromwisbech

The first thing I would do is try to resolve the issue of your "backup not finished" and the inability to download 9.3.2. Try going to Settings > iCloud > Backup. Does it show still restoring? Does it give you an option to stop the restore? A restore would not take 4 days so something is amiss with it.

This article may help:

If iCloud Backup couldn’t be completed or you can’t restore - Apple Support

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