Q: I remain disconnected from iCloud, despite repeated clicking the icon and being connected to the internet. Is it possible I ... I remain disconnected from iCloud, despite repeated clicking the icon and being connected to the internet. Is it possible I have too many devices connected? I just got this computer and cannot download my music. more
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All replies
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Helpful answers
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Jul 8, 2016 12:23 PM in response to Judith Goldmanby Eric Root,Have you signed into System Preferences/iCloud?
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Jul 8, 2016 12:36 PM in response to Eric Rootby Judith Goldman,Hi, yes, I just went into system preferences and signed in and the icon still will not allow me to access iCloud.
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Jul 8, 2016 12:37 PM in response to Judith Goldmanby Csound1,Did you turn any of the services on, if yes, which ones?
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Jul 8, 2016 12:51 PM in response to Csound1by Judith Goldman,I didn't know they were called "services."
I just went to services and to iCloud drive. The cloud icon is checked. I don't see any music option there under the options.
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Jul 8, 2016 1:01 PM in response to Judith Goldmanby Csound1,Music is handled by iTunes, not iCloud
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Jul 8, 2016 1:15 PM in response to Csound1by Judith Goldman,My problem, as stated, is that I cannot connect to iCloud when I am in iTunes on my new computer. I just went into system preferences and made sure that iCloud was checked. But when I go back into iTunes, the same "disconnected" icon remains, when I click it, it doesn't connect. When I go into Account, it doesn't let me authorize the computer or look at my account. When I click account in the left sidebar from within the iTunes program, nothing happens. It is very weird: this essentially interactive program going between my computer and the iTunes store will not allow me to check my account or download anything to my computer.
I also deauthorized a computer, using my laptop to do so. There should only be 4 devices out of the allowable 5. So I cannot figure out what the problem is.
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Jul 8, 2016 3:01 PM in response to Judith Goldmanby Csound1,How would you know if you are connected to iCloud, what would it look like?
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Jul 8, 2016 3:06 PM in response to Csound1by Judith Goldman,About iCloud Music Library icons and status - Apple Support
this is what the icons look like
my iTunes shows the very last icon, the cloud with the zig-zag
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Jul 8, 2016 3:35 PM in response to Judith Goldmanby Csound1,Which service are you using to connect them, Match or Apple Music?
