Q: Messages doesn't work (after CCleaner?)
Hi,
Messages stopped working for me, I believe related to using CCleaner. I was trying to clean things up on my MacBook Air (10.10.5) and used CCleaner to try to get rid of temp files. I apparently had something set that reset messages (v8.0) because while I can still send/receive messages, since then all conversations are gone (only the contact names/numbers that are part of the conversation are present), and new ones are only temporary - when a new conversation starts and I in that conversation I can see that, but if I scroll it, or jump to another conversation, it disappears. All old conversations (up to that event) are still in my Library (Library/Containers/com.apple.iChat/Data/Library/Messages/Archive) and the messages database (Library/Messages/chat.db) appears to be intact (11mb, last updated on the date I ran CCleaner).
No problem with the messages on my other devices (iPhone and iPad)
While the smoking gun is CCleaner, I was aggressively trying to clean up files so it might have been something else. Regardless, I am looking to any suggestions on how to restore access to old chats and bring the functionality back to the way it was.
iPhone 6s, iOS 9.2, Apple ID
Posted on Jul 8, 2016 12:26 PM

