I just took delivery of my new iPad Pro 9.7, it refused to back up the iCloud after several hours and when I forced restart I found it impossible to type in my passcode. I bought my device on Amazon USA and I live in Nigeria. Do I return it?

Question

Level 1

4 points

I just took delivery of my new iPad Pro 9.7, it refused to back up the iCloud after several hours and when I forced restart I found it impossible to type in my passcode. I bought my device on Amazon USA and I live in Nigeria. Do I return it?

I Just took delivery of a brand new ipad pro 9.7, I couldn't back up my iCloud after several hours and when I forced a restart the keyboard imply wouldn't respond. I bought it from Amazon and had it shipped to Nigeria. Do I return the device?

iPad Pro, iOS 9.3.2

Posted on Jul 8, 2016 1:34 PM

Reply

Answer 1

ChrisJ4203

Level 10

236,363 points

Jul 8, 2016 1:37 PM in response to okolofromabj

That would be up to you and the place you purchased it from. Amazon is not an authorized Apple reseller. I would check to see exactly who you purchased it from, since Amazon allows for sale from numerous entities. You would need to comply with their return process. I'm guessing that you do not have an Apple Store anywhere near you.

Reply