sesweitzer
Level 1 (9 points)
Apple Music

Q: Not all iPhone photos appearing on computer

All of a sudden when I connect my iPhone 6 to my Macs (iMac, Mini and Macbook Pro) only a few of my most recent photos appear. I've tried several different cables. I have the same problem in Lightroom. I have 1,678 photos on my phone but only 150 appear on my computers.

 

PhotosScreenSnapz001.jpgIMG_1698.jpg

iMac with Retina 5K display, OS X Yosemite (10.10), iPad 2 and iPhone 6, MacBook Pro,

Posted on Jul 8, 2016 4:35 PM

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sesweitzer

Q: Not all iPhone photos appearing on computer

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Jul 8, 2016 4:39 PM in response to sesweitzer
    Level 10 (120,969 points)
    Apple Music
    Jul 8, 2016 4:39 PM in response to sesweitzer

    Try this support article > If you can't import photos from your iPhone, iPad, or iPod touch to your computer - Apple Support

  • by Malignance,

    Malignance Malignance Jul 8, 2016 4:42 PM in response to sesweitzer
    Level 5 (4,462 points)
    iPhone
    Jul 8, 2016 4:42 PM in response to sesweitzer

    I asked the Host to move this post to iPhoto for Mac so you may get better help for your issue.

     

    Best regards,

     

    Mal

  • by sesweitzer,

    sesweitzer sesweitzer Jul 8, 2016 6:51 PM in response to Carolyn Samit
    Level 1 (9 points)
    Apple Music
    Jul 8, 2016 6:51 PM in response to Carolyn Samit

    Thanks. I have tried those suggestions. The article talks about an either/or situation but I fall in the middle. I see the phone and some of the images and can import them. The problem is that I only see less than a 1/10th of my pictures and the article doesn't address that.

    Regards,

    Steve

  • by LarryHN,

    LarryHN LarryHN Jul 8, 2016 6:51 PM in response to Malignance
    Level 10 (84,239 points)
    Photos for Mac
    Jul 8, 2016 6:51 PM in response to Malignance

    Malignance wrote:

     

    I asked the Host to move this post to iPhoto for Mac so you may get better help for your issue.

     

    Best regards,

     

    Mal

    Unfortunately it is not an iPhoto for Mac question - it is a Photos for Mac question - I will request that it be moved to the correct forum

     

    LN

  • by LarryHN,

    LarryHN LarryHN Jul 8, 2016 6:56 PM in response to sesweitzer
    Level 10 (84,239 points)
    Photos for Mac
    Jul 8, 2016 6:56 PM in response to sesweitzer

    Are these photos all in the camera roll? What is the source for the missing photos? Taken with the iPhone? Synced with iTunes or other software? Have they been edited on the iPhone? Anything else you can tell us about them that is different?

     

    And what version of the OS and of Photos do you have?

     

    LN

  • by Malignance,

    Malignance Malignance Jul 8, 2016 7:03 PM in response to LarryHN
    Level 5 (4,462 points)
    iPhone
    Jul 8, 2016 7:03 PM in response to LarryHN

    Thank you LarryHN, hopefully the OP gets the help they need.

     

    Best regards,

     

    Mal

  • by sesweitzer,

    sesweitzer sesweitzer Jul 8, 2016 7:32 PM in response to LarryHN
    Level 1 (9 points)
    Apple Music
    Jul 8, 2016 7:32 PM in response to LarryHN

    All photos on my phone are in Photos, my "Collections." There are 1,679. All of the photos were taken with the iPhone (many with the current iPhone 6 but some with 4 or 3). I'm connected to the computer through the UBS cable. I sync with iCloud. Some have been edited but not all of them. Most of the images that show up are recent but there are a few from 2011 and 2012.

     

    I have the same experience with three Macs. The same thing happens in Photo, Image Capture and Lightroom.

     

    Until recently, I would see all the images on my phone. Now I only see 150 images and all but 14 were taken since June 26th.

     

    ISO 9.3.2 OSX 10.11.5 Photos 1.5 Image Capture 6.7 Lightroom CC and LR5

     

    I can't see any pattern.

  • by LarryHN,

    LarryHN LarryHN Jul 8, 2016 7:41 PM in response to sesweitzer
    Level 10 (84,239 points)
    Photos for Mac
    Jul 8, 2016 7:41 PM in response to sesweitzer

    Please explain this

    I sync with iCloud.

    Are you  using iCloud Photo Library - if so what devices is it enabled on? What is its status on each device using ICPL?

     

    LN

  • by sesweitzer,

    sesweitzer sesweitzer Jul 9, 2016 4:53 AM in response to LarryHN
    Level 1 (9 points)
    Apple Music
    Jul 9, 2016 4:53 AM in response to LarryHN

    Yes.

    It is on on my phone. I have iCloud Photo Library ON, Check by Optimize Photo Storage, Upload My Photo Stream ON, iCloud Photo Sharing ON.

     

     

    On my computers I have iCloud Photo Library ON (Download originals to this Mac ON)  and  iCloud Photo Sharing ON.

     

    I've done some looking around and see LOTS of recent posts on Adobe forums from people with the exact same issue. It worked as expected until recently (last couple months) and then the problem I mentioned appeared. Now I'm guessing this iPhone IOS bug.

     

    Regards,

    Steve

  • by léonie,

    léonie léonie Jul 9, 2016 6:23 AM in response to sesweitzer
    Level 10 (105,918 points)
    iCloud
    Jul 9, 2016 6:23 AM in response to sesweitzer

    Is iCloud Photo Library enabled on your iPhone with "Optimize Storage"?  In that case most of the photos on your phone may not be in the camera roll but only in iCloud, and the Import panel will not show them.  Only the photos in the Camera Roll can be imported to your computer by USB, but not the photos in iCloud.   If you are using iCloud Photo Library on the device, use iCloud to transfer the photos.  Importing by USB will only give random results.

     

    You can download the iCloud photos directly from the web page www.icloud.com.  Use the Photos,app there to select and download the new photos.

  • by sesweitzer,

    sesweitzer sesweitzer Jul 9, 2016 6:49 AM in response to léonie
    Level 1 (9 points)
    Apple Music
    Jul 9, 2016 6:49 AM in response to léonie

    Thanks. Not using Optamize.  i can see the photos in the iCloud part of Photos but not USB. I really want USB to work properly because Lightroom is my photo program of choice.

  • by léonie,

    léonie léonie Jul 9, 2016 7:37 AM in response to sesweitzer
    Level 10 (105,918 points)
    iCloud
    Jul 9, 2016 7:37 AM in response to sesweitzer
    Thanks. Not using Optamize.  i can see the photos in the iCloud part of Photos but not USB. I really want USB to work properly because Lightroom is my photo program of choice.

     

    Make a test.  Select one of the photos on your iPhone, that do not appear in the Photos Import panel, and try to edit it on the iPhone.  Is that possible, or are getting an error message?

     

    Does Image Capture show more photos in the Import panel than Photos?

  • by LarryHN,

    LarryHN LarryHN Jul 9, 2016 8:29 AM in response to sesweitzer
    Level 10 (84,239 points)
    Photos for Mac
    Jul 9, 2016 8:29 AM in response to sesweitzer

    You need to either use iCloud Photo Library to sync your libraries (then you can not use USB) or use USB - USB and ICPL are mutually exclusive

     

    LN