Q: My iPhone will not download music from the cloud. I have 192 song and the iTunes will not download. I have rebooted the phone and I have plenty of memory.

Hello Thorser,

Thanks for asking your question here in the Apple Support Communities. I can't go one day without my music, so I definitely understand the need to get all your music on your iPhone 6 Plus. 

Let's first make sure you have the correct storage space necessary on your device. I understand you stated you have plenty of memory, but I want to ensure we're on the same page as far as how much space is available. Let's check the storage capacity using this article: Check your storage on your iPhone, iPad, and iPod touch. You may wish to use the iTunes method, as it might also show you the required space for those 192 songs you are attempting to download to your iPhone.

If you do have the necessary storage capacity to hold all these songs, then I recommend you try the download on your home network, another network like the Apple Retail Store or an Apple Authorized Service Provider, or try on cellular data only. Please be aware, the last option will utilize your cellular data, so you may not wish to do this method if it is limited or will put you over for the month.

This behavior could be caused by connecting to a free wireless network like from a school, work, or other business, the airport, a military base, or a hotspot type of a network. These types of networks may not allow you to download as expected.

You may also have third party virus protection, firewalls, or proxies that hide your identity from the internet. These do not have to be set up on the iPhone, but could be set up on the router. Some security apps also do this - there are literally hundreds of such apps that you can download and install on your devices. They provide security by blocking incoming ports. You may wish to go to Settings > Wi-Fi, and turn W-Fi off. Then, try to download the songs over the cellular network. As stated before, using cellular data only will utilize your cellular data, so you may not wish to do this method if it is limited or will put you over for the month.

If you are using your cellular connection and are unable to download content, this article will help: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network. Use the section titled 'Still can't connect?' and follow the steps to Reset Network Settings. This brings network settings back to the factory defaults.

Just to be safe, you may want to create a backup before you try any of this troubleshooting, or once you finally get all the music downloaded to your iPhone. You can backup all your data in iTunes or iCloud. This link will help with that: How to back up your devices using iCloud or iTunes.

Thanks again for seeking help here, and have a great rest of your day.