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Jul 10, 2016 11:49 AM in response to donnabellisby sarah_s1,Hello donnabellis,
Thank you for being part of the Apple Community!
If I understand correctly, you are unable to import your photos and videos to your PC. Being able to move your photos and videos to your PC is a great way to keep them without taking up all the storage space on your phone.
Here are the steps on how to import to your PC:
Import to your PC
You can import photos to your PC by connecting your device to your computer and using Windows Photo Gallery:
- Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
- You might need to unlock your iOS device using your passcode.
- You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust or Allow to continue.
Then, follow the steps in these Microsoft knowledge base articles to learn how to import photos to Windows Photo Gallery:
When you import videos from your iOS device to your PC, some might be rotated incorrectly in Windows Photo Gallery. You can add these videos to iTunes to play them in the correct orientation.
Photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer.
Learn what to do if you can‘t import photos from your iPhone, iPad, or iPod touch to your computer.
More information can be found here:
Import photos and videos from your iPhone, iPad, or iPod touch
Have a great day!
