Netflix & Hulu Black Screen

I'm having the same issue with my ATV4, except that unplugging (rebooting) works fine for a few hours, then the screen goes black again. Rebooting solves it again, but I shouldn't have to be rebooting every few hours.

It really sounds like an HDMI problem. You say you tried a different cable, so you've reconnected both ends already. Could you try another HDMI input on the TV, to rule out a possible problem at tne connector? Is the cable "high speed"? Should be marked on the connectors, or printed right on the cable. That indicates that it's up to the current standard.

(Me too.) You said other apps work, so I assume you can play other videos. I have two other thoughts. Is it possible that parental controls are enabled and these shows are being blocked due to their ratings? Is it possible that these shows are not available in your region? These both seem unlikely since you are getting audio.

Do your other TVs have Apple TVs and if so, are they ATV 4?

Is your ATV 4 running the latest tvOS 9.2.1? Check Settings>General>About to confirm.

Have you allowed the apps to update automatically? If you go to app store under Purchased, they should have all been updated on or after May 16, 2016, the release date of 9.2.1. I'm looking for a possible software incompatibility here. Things have been changing pretty significantly, so a software mixup could be bad.

Sorry to persist, but did you actually check the status of tvOS and the apps, as I described?

Have you checked on the Netflix and Hulu websites for possible problems with ATV? They may have released duff updates.

Also, have you tried signing out of the apps, force closing them, then starting them up and signing in again?

Excellent. You should mark your last post as solved so anyone else will see that this mysterious problem has a simple solution.

Cheers, Di

Hi Diana,

I am having this same issue and unplugging didn't work for me any advise?