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Helpful answers
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Jul 9, 2016 9:56 PM in response to robinfrompugetby gail from maine,Try these troubleshooting steps to see if you can get logged in:
If you get an error when trying to activate iMessage or FaceTime - Apple Support
Also, are you using Two-Step Verification or Two-Factor Authentication for your Apple ID? If so, you have to use a App Specific password to sign in to FaceTime and Messages:
Using app-specific passwords - Apple Support
Best of luck,
GB