Jaz N.
Level 1 (4 points)
iPod

Q: Wifi connecting problem

HI, I'm trying to connect to the wifi not my personally but one of my family members and she cannot connect for somereason however we are all connected! I've reset the network setting but still tried hotspot but still not connecting so I believe there's something wrong with the phone itself. Can you help please? Thank you

Posted on Jul 10, 2016 12:02 AM

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Jaz N.

Q: Wifi connecting problem

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  • by elcpu,

    elcpu elcpu Jul 10, 2016 12:15 PM in response to Jaz N.
    Level 6 (16,186 points)
    Photos for Mac
    Jul 10, 2016 12:15 PM in response to Jaz N.

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892

  • by alex_oz,

    alex_oz alex_oz Jul 10, 2016 12:16 PM in response to Jaz N.
    Community Specialists
    Jul 10, 2016 12:16 PM in response to Jaz N.

    Hi Jaz N,

    Thanks for using the Apple Support Communities. I understand that you're having difficulties connecting to a specific Wi-Fi network. I know that it's nice to be able to save your data by using Wi-Fi, so I'm happy to provide some direction for this issue.

     

    Check out this article that we have on this subject:

    If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

     

    Cheers!