Q: 'Your Apple ID or password is incorrect' - even though it isn't!

I have 2 Apple ID's - one for the UK iTunes and one for the Japanese iTunes. I just signed out of the Japanese ID on my phone to sign back in to the UK ID and it keeps telling me my Apple ID or password is incorrect. I am stuck on the Japanese iTunes on my phone and even though it appears my UK ID is signed in on my phone it keeps prompting me for my password, which I then enter, and it tells me the same message.

The password IS correct because I just used it to sign onto this forum.

Please help!

iPhone 5s, iOS 9.3.2, null

Posted on Jul 10, 2016 7:26 AM

I have this question too

Q: 'Your Apple ID or password is incorrect' - even though it isn't!

All replies

Helpful answers

by jndupuis1,

jndupuis1 Jul 10, 2016 8:11 AM in response to Lydia96
Level 2 (470 points)

Jul 10, 2016 8:11 AM in response to Lydia96

The iTunes you signed in to may be still running in the background not allowing you to sign in with UK ID.
Force an app to close on your iPhone, iPad, or iPod touch - Apple Support
Hope it works for you.

Cheers!!
Reply options

Link to this post

by Lydia96,

Lydia96 Jul 10, 2016 8:20 AM in response to jndupuis1
Level 1 (5 points)

iPhone

Jul 10, 2016 8:20 AM in response to jndupuis1

Hi! Thanks for the suggestion - just tried it and it didn't work unfortunately.
Normally when I sign back into my UK ID it switches me back to the UK iTunes store but that isn't happening either.
I can sign in to my Japanese ID with no problems.
Reply options

Link to this post

by elcpu,

elcpu Jul 10, 2016 8:33 AM in response to Lydia96
Level 6 (15,953 points)

Photos for Mac

Jul 10, 2016 8:33 AM in response to Lydia96

Check the section "What you need know before you change your country or region" in the article below. Some of the requirements may be new. Change your iTunes Store country or region - Apple Support
Reply options

Link to this post

by Lydia96,

Lydia96 Jul 10, 2016 8:50 AM in response to elcpu
Level 1 (5 points)

iPhone

Jul 10, 2016 8:50 AM in response to elcpu

When I tap 'View Apple ID' it prompts me for my password. When I enter the password it tells me it gives me the same 'Apple ID or password is incorrect' message (even though this is false). I checked the country on iTunes on the computer and it says UK.
Reply options

Link to this post

by elcpu,

elcpu Jul 10, 2016 8:57 AM in response to Lydia96
Level 6 (15,953 points)

Photos for Mac

Jul 10, 2016 8:57 AM in response to Lydia96

Try the steps in the article below. If not successful I would suggest contacting Apple ID Support.
If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant - Apple Support
Reply options

Link to this post

Q: 'Your Apple ID or password is incorrect' - even though it isn't!

All replies Helpful answers

by jndupuis1,

by Lydia96,

by elcpu,

by Lydia96,

by elcpu,

All replies

Helpful answers