HT202639: Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Learn about Connect to Wi-Fi on your iPhone, iPad, or iPod touch
leahphippsx

Q: it wont connect to my wifi what should i do?

my i pad mini wont connect to any wifi, what should i do to fix this?

iPad Mini, iOS 7

Posted on Jul 10, 2016 2:24 PM

Close

Q: it wont connect to my wifi what should i do?

  • All replies
  • Helpful answers

  • by Rysz,

    Rysz Rysz Jul 10, 2016 2:52 PM in response to leahphippsx
    Level 7 (20,202 points)
    iTunes
    Jul 10, 2016 2:52 PM in response to leahphippsx

    First, tell us exactly what is happening. We can't see what your doing or seeing...

  • by Bakhtina,

    Bakhtina Bakhtina Jul 10, 2016 2:59 PM in response to leahphippsx
    Level 3 (721 points)
    iCloud
    Jul 10, 2016 2:59 PM in response to leahphippsx

    Hi leahphippsx,

     

    I believe it would help if we knew more about this issue. What happens exactly?

     

    Is Wi-Fi greyed out in the settings?

    Can you locate Wi-Fi networks, but not connect to them?

    Have you tried the steps from If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support? What happened when you tried?

  • by elcpu,Apple recommended

    elcpu elcpu Jul 10, 2016 5:35 PM in response to leahphippsx
    Level 6 (15,759 points)
    Photos for Mac
    Jul 10, 2016 5:35 PM in response to leahphippsx

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892