Apple TV (9.2.1) drops internet connection when attempting to use Siri

Question

Level 1

8 points

Apple TV (9.2.1) drops internet connection when attempting to use Siri

Greetings,

I believe i'm having network related issues with my Apple TV. Everything works fine for the most part. But sometimes, specifically but not limited to, when I attempt to use Siri, the Apple TV almost always drops the internet/wifi connection. I've included a photo below of exactly what it looks like. I've scoured as much online as I can but it does not look like anyone else is experiencing the same problems.

I've called Apple Support and they suggested I connect to another wifi source. I utilized my hotspot on my iPhone and the Apple TV worked fine without any hiccups in the connection. This leads me to believe it is firewall related.

However, I've literally disabled every firewall setting I can find in my router and still cannot find a fix. I am also using a WAP in addition to router which is what my Apple TV is connected to. My WAP is an enterprise level device but I am having issues accessing the network admin features of it. Before I go and reset my WAP I wanted to get additional advice from people with networking and firewall experience, specifically with services like Siri.

Thanks in advance. Pics and additional device info below.

Michael

tvOS 9.2.1 (13Y772)

A1625

zoom: off

United States

English

Apple TV, tvOS 9.2.1, null

Posted on Jul 10, 2016 3:31 PM

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Answer 1

Jul 10, 2016 6:53 PM in response to mjmanoni

Hi. I don't think this has anything to do with firewall, etc. When you use Siri, you send your voice over Bluetooth to ATV. If your WiFi signal is weak, the Bluetooth might be jamming it, if you're using 2.4 GHz. Could you try connecting to a 5 GHz network, and see if that helps?

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Answer 2

mjmanoni Author

Level 1

8 points

Jul 10, 2016 7:00 PM in response to Diana.McCall

Thanks Diana, however I am connected to a 5GHz network. i have. 2.4 GHz network available for older devices but I don't have many. Also, the problem is not limited to using Siri, but that is a specific thing that causes it. The problem does occur during normal use as well. But everytime I access Siri it always causes a network drop.

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Answer 3

Jul 11, 2016 2:51 AM in response to mjmanoni

I'd agree it's unlikely to be firewall related and to try 5 GHz if you are experiencing interference. However 5 GHz is a weaker signal then 2.4 GHz and would not be a solution if your problem is related to a weak signal.

Do you have issues with your network other than when you use the remote, the quote below statement below suggests you do.

But sometimes, specifically but not limited to, when I attempt to use Siri

What is your signal strength when you are connected to the network and do you have any issues streaming content from the internet.

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Answer 4

mjmanoni Author

Level 1

8 points

Jul 11, 2016 5:33 AM in response to Winston Churchill

Thanks for the response Winston, my Apple TV is not far from my WAP. I have a full 5 bar signal strength on my 5 GHz network every time I check.

I have no interruptions when streaming content. However when navigating menus (netflix, youtube, etc.), even without attempting to use Siri, the Apple TV will give me the "no network detected" alert in the top right hand corner. But only momentarily and then my connection is restored. Unless, of course, I attempt to use Siri.

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Answer 5

Jul 11, 2016 8:53 AM in response to mjmanoni

Hmmm, so you actually have no trouble with the WiFi connection until you invoke Bluetooth, then ATV drops the connection. Even though they're in different frequency bands. My configuration is similar and that never happens; the 5 GHz WiFi connection is rock-solid for weeks. I wonder if the Bluetooth signal is upsetting the WAP, causing it to reset. Can you access logs in the WAP that might indicate what's going on?

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Answer 6

Jul 11, 2016 9:51 AM in response to mjmanoni

Do you know if your WiFi is using any of the DFS channels which may interfere with radar? All the 5 GHz channels from 52 to 140 require DFS. If the WAP detects radar on the channel it's using, it must stop transmitting and find another channel. Cannot explain why Bluetooth would affect this, but who knows? You logs would indicate this as "radar detected".

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Answer 7

Jul 11, 2016 9:04 AM in response to mjmanoni

Some users have found that ATV works better if the network encryption is WPA2-AES (CCMP), with no dual mode or TKIP. Again, hard to connect this with the remote but...

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Answer 8

mjmanoni Author

Level 1

8 points

Jul 11, 2016 9:52 AM in response to Diana.McCall

Hello again Diana, Thanks so much for all the ideas. My next step is to see what I can do to reset my WAP, unfortunately the network admin features are not working correctly so I cannot see what kind of traffic it is detecting. I will give it a shot when i get home and get back to you guys.

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Answer 9

Jul 11, 2016 2:49 PM in response to mjmanoni

I'D be inclined to try things on the 2.4 GHz channels.

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Answer 10

mjmanoni Author

Level 1

8 points

Jul 11, 2016 7:30 PM in response to Winston Churchill

Ok guys, I reset my WAP and restored my network admin rights. There were no firewall settings on my WAP, however, this did reset all my network devices and decongest my networks (both of which are WPA2-Personal) This seems to have solved my problem. I know to some of you this may be bizarre but my problem is solved and I am happy. Thanks for your help. If you think of any questions you would like to ask me, feel free to reply and I will get back to you.

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Answer 11

Jul 12, 2016 2:36 AM in response to mjmanoni

mjmanoni wrote:

....I know to some of you this may be bizarre but my problem is solved and I am happy...

Not really, having spent over 9 years in this community I've found that resetting the router has historically resolved the majority of issues, even if on occasions it is only temporary.

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