sp00nman21
Level 1 (4 points)
Mac OS X

Q: EtreCheck report assistance after macbook pro panic reboot.

My macbook pro unexpectedly restarted and my external hard drive isn't recognized after a couple attempts.  Got a panic message and here I am looking for assistance.

 

EtreCheck version: 2.9.13 (267)

Report generated 2016-07-10 17:15:30

Download EtreCheck from https://etrecheck.com

Runtime 1:31

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Check Apple signatures: Enabled

 

Problem: Computer is restarting

Description:

Restart after file download from internet.

 

Hardware Information: ⓘ

    MacBook Pro (Retina, 13-inch, Mid 2014)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro11,1

    1 2.6 GHz Intel Core i5 CPU: 2-core

    8 GB RAM Not upgradeable

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 36

 

Video Information: ⓘ

    Intel Iris

        Color LCD 2560 x 1600

 

System Software: ⓘ

    OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

 

Disk Information: ⓘ

    APPLE SSD SD0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 120.10 GB (37.94 GB free)

            Core Storage: disk0s2 120.47 GB Online

 

USB Information: ⓘ

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

Kernel Extensions: ⓘ

        /Applications/Xbox One Controller Enabler.app

    [not loaded]    com.alxn1.driver.wjoy (1.0 - SDK 10.10 - 2015-05-17) [Support]

 

        /Library/Extensions

    [not loaded]    com.getdropbox.dropbox.kext (1.5.1 - SDK 10.10 - 2016-06-02) [Support]

    [not loaded]    com.leapfrog.driver.LfConnectDriver (1.12.0 - SDK 10.10 - 2016-06-02) [Support]

 

        /System/Library/Extensions

    [not loaded]    com.leapfrog.codeless.kext (2.0 - 2016-06-02) [Support]

 

System Launch Agents: ⓘ

    [running]    com.apple.Finder.plist (2015-08-23) - Invalid signature!

    [loaded]    com.apple.FollowUpUI.plist (2015-08-22) - Invalid signature!

    [loaded]    com.apple.ScreenReaderUIServer.plist (2015-08-23) - Invalid signature!

    [loaded]    com.apple.powerchime.plist (2015-08-22) - Invalid signature!

    [loaded]    com.apple.quicklook.32bit.plist (2015-08-22) - Invalid signature!

    [running]    com.apple.quicklook.plist (2015-08-22) - Invalid signature!

    [loaded]    com.apple.quicklook.ui.helper.plist (2015-08-22) - Invalid signature!

    [not loaded]    7 Apple tasks

    [loaded]    159 Apple tasks

    [running]    72 Apple tasks

 

System Launch Daemons: ⓘ

    [not loaded]    42 Apple tasks

    [loaded]    161 Apple tasks

    [running]    88 Apple tasks

 

Launch Agents: ⓘ

    [failed]    com.bjango.istatmenusagent.plist (2015-05-28) [Support]

    [failed]    com.bjango.istatmenusnotifications.plist (2015-05-28) [Support]

    [not loaded]    com.oracle.java.Java-Updater.plist [Support]

 

Launch Daemons: ⓘ

    [loaded]    com.adobe.fpsaud.plist (2016-06-13) [Support]

    [failed]    com.bjango.istatmenusdaemon.plist (2015-05-28) [Support]

    [running]    com.bombich.ccchelper.plist (2015-02-26) [Support]

    [loaded]    com.ea.origin.ESHelper.plist (2016-05-28) [Support]

    [loaded]    com.malwarebytes.MBAMHelperTool.plist (2016-01-18) [Support]

    [not loaded]    com.oracle.java.Helper-Tool.plist [Support]

    [loaded]    net.freemacsoft.LiteIcon.LIHelperTool.plist (2016-02-07) [Support]

    [failed]    org.wireshark.ChmodBPF.plist (2016-01-19) [Support]

 

User Launch Agents: ⓘ

    [failed]    com.leapfrog.connect.monitor.plist (2015-12-21) [Support]

    [loaded]    com.valvesoftware.steamclean.plist (2015-12-11) [Support]

 

 

Other Apps: ⓘ

    [running]    com.apple.AmbientDisplayAgent

    [loaded]    com.apple.BKAgentService

    [loaded]    com.apple.MailServiceAgent

    [running]    org.mozilla.firefox.776352

    [loaded]    396 Apple tasks

    [running]    174 Apple tasks

 

Internet Plug-ins: ⓘ

    FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-23) [Support]

    QuickTime Plugin: 7.7.3 (2016-05-18)

    Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-23) [Support]

    PepperFlashPlayer: 22.0.0.192 - SDK 10.6 (2016-06-20) [Support]

    Default Browser: 601 - SDK 10.11 (2016-05-18)

 

User internet Plug-ins: ⓘ

    BlueStacks Install Detector: Unknown

 

Safari Extensions: ⓘ

    AdBlock - BetaFish, Inc. - https://getadblock.com (2016-06-23)

    ClickToFlash - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2016-06-23)

    WOT - WOT Services Ltd - http://www.mywot.com/ (2016-06-23)

 

3rd Party Preference Panes: ⓘ

    Flash Player (2016-06-13) [Support]

 

Time Machine: ⓘ

    Skip System Files: NO

    Mobile backups: ON

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 120.10 GB Disk used: 82.16 GB

    Destinations:

        Back Up [Local]

        Total size: 401.23 GB

        Total number of backups: 54

        Oldest backup: 1/10/15, 12:02 PM

        Last backup: 7/10/16, 4:34 PM

        Size of backup disk: Excellent

            Backup size 401.23 GB > (Disk size 120.10 GB X 3)

 

Top Processes by CPU: ⓘ

         4%    WindowServer

         2%    fontd

         1%    kernel_task

         0%    cloudpaird

 

Top Processes by Memory: ⓘ

    565 MB    firefox

    555 MB    kernel_task

    188 MB    mdworker(11)

    98 MB    Dock

    98 MB    WindowServer

 

Virtual Memory Information: ⓘ

    4.16 GB    Free RAM

    3.84 GB    Used RAM (1.32 GB Cached)

    0 B    Swap Used

 

Diagnostics Information: ⓘ

    Jul 10, 2016, 05:11:08 PM    Self test - passed

    Jul 10, 2016, 05:04:22 PM    /Library/Logs/DiagnosticReports/Kernel_2016-07-10-170422_[redacted].panic [Details]

    Jul 10, 2016, 08:25:21 AM    /Library/Logs/DiagnosticReports/iTunes_2016-07-10-082521_[redacted].cpu_resourc e.diag [Details]

        /Applications/iTunes.app/Contents/MacOS/iTunes

    Jul 7, 2016, 08:44:41 PM    /Library/Logs/DiagnosticReports/firefox_2016-07-07-204441_[redacted].cpu_resour ce.diag [Details]

        /Applications/Firefox.app/Contents/MacOS/firefox

iCloud Photostream, Windows 7

Posted on Jul 10, 2016 4:45 PM

by sp00nman21,Solvedanswer
sp00nman21 sp00nman21
Level 1 (4 points)
Mac OS X
A:

Nice, that has my back ups on it. Thank you for helping me looks like it's time for a new external HDD. Thanks again for the help.

Posted on Jul 10, 2016 11:54 PM

Close
sp00nman21

Q: EtreCheck report assistance after macbook pro panic reboot.

  • All replies
  • Helpful answers

  • by theratter,

    theratter theratter Jul 10, 2016 5:28 PM in response to sp00nman21
    Level 4 (3,907 points)
    Desktops
    Jul 10, 2016 5:28 PM in response to sp00nman21

    If you are experiencing a kernel panic, then the above is not much use. We need to see the panic log: Mac OS X- How to log a kernel panic. You should visit The XLab FAQs and read the FAQ on diagnosing kernel panics. Also, see How to fix kernel panics after installing OS X updates | MacIssues and OS X- About kernel panics.

     

    Your diagnostic information suggests the panics may be related to using FireFox. Try booting into Safe Mode. If you don't have any panics, then start combing through your third-party applications or installed add-ons for the problem.

  • by BobHarris,

    BobHarris BobHarris Jul 10, 2016 5:39 PM in response to sp00nman21
    Level 6 (19,282 points)
    Mac OS X
    Jul 10, 2016 5:39 PM in response to sp00nman21

    Please post a couple of the kernel panics as replies to this thread

    Kernel Panic reports: "/Library/Logs/DiagnosticReports"

    <http://support.apple.com/kb/ht2546>

    <http://support.apple.com/en-us/HT200553>

    The panic report should have "panic" in the file name.

     

    And generally kernel panics often come from 3rd party kernel extensions.  See your EtreCheck report for a list of those extensions.

     

    Next in line is 3rd party RAM.

     

    Much lower, and it has not really happened recently, but sometimes broken USB devices, and/or broken USB cables, including wired mice, wired keyboards, USB hubs, USB disks, USB other.

     

    Low down on the list is hardware

     

    You kernel panic reports might give us a better clue.

  • by sp00nman21,

    sp00nman21 sp00nman21 Jul 10, 2016 8:26 PM in response to BobHarris
    Level 1 (4 points)
    Mac OS X
    Jul 10, 2016 8:26 PM in response to BobHarris

    Thanks for the quick replies, I have a Segate ext hard drive for my time machine but now can't access it through recovery mode. I will try and boot up with the hdd unplugged and find some kernal panic reports. Thanks again. Here are 2 reports was able to boot into safe mode to find these.  Seems to be fine with my ext HDD unplugged.

     

    Anonymous UUID:       B51E10DA-F5FC-83F8-C55F-A934764C066E

     

     

    Sun Jul 10 21:47:57 2016

     

     

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff7f9344fdb9): "IOUSBHostDevice::_RESERVEDIOUSBHostDevice19 called."@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.50.21/libkern/c++/O SMetaClass.cpp:1072

    Backtrace (CPU 0), Frame : Return Address

    0xffffff80f506be60 : 0xffffff8012cdab12

    0xffffff80f506bee0 : 0xffffff7f9344fdb9

    0xffffff80f506bf30 : 0xffffff7f93a11f67

    0xffffff80f506bf90 : 0xffffff7f93a11f88

    0xffffff80f506bfb0 : 0xffffff8012dc9017

          Kernel Extensions in backtrace:

             com.apple.iokit.IOStorageFamily(2.1)[DC1AAB7C-F417-3238-BB3F-2A5B84D67B90]@0xff ffff7f9344c000->0xffffff7f93472fff

             com.apple.iokit.IOSCSIBlockCommandsDevice(3.7.7)[CFF0A65E-BE53-3509-9D73-DDFB57 A52F04]@0xffffff7f93a10000->0xffffff7f93a27fff

                dependency: com.apple.iokit.IOStorageFamily(2.1)[DC1AAB7C-F417-3238-BB3F-2A5B84D67B90]@0xff ffff7f9344c000

                dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.7.7)[07D953DC-7B94-3AE8-A379-2B 02F5D538F9]@0xffffff7f934e9000

     

     

    BSD process name corresponding to current thread: kernel_task

    Boot args: kext-dev-mode=1

     

     

    Mac OS version:

    15F34

     

     

    Kernel version:

    Darwin Kernel Version 15.5.0: Tue Apr 19 18:36:36 PDT 2016; root:xnu-3248.50.21~8/RELEASE_X86_64

    Kernel UUID: 7E7B0822-D2DE-3B39-A7A5-77B40A668BC6

    Kernel slide:     0x0000000012a00000

    Kernel text base: 0xffffff8012c00000

    __HIB  text base: 0xffffff8012b00000

    System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)

     

     

    System uptime in nanoseconds: 68806713391

    last loaded kext at 5384144310: com.apple.filesystems.autofs 3.0 (addr 0xffffff7f94bff000, size 45056)

    loaded kexts:

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AGPM 110.22.0

    com.apple.driver.ApplePlatformEnabler 2.6.0d0

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.driver.AppleHDAHardwareConfigDriver 274.9

    com.apple.driver.AppleHDA 274.9

    com.apple.driver.AppleGraphicsDevicePolicy 3.12.7

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.pmtelemetry 1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.iokit.IOBluetoothSerialManager 4.4.5f3

    com.apple.driver.AppleFIVRDriver 4.1.0

    com.apple.driver.AppleLPC 3.1

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.5f3

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleIntelHD5000Graphics 10.1.4

    com.apple.driver.AppleIntelFramebufferAzul 10.1.4

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleCameraInterface 5.46.0

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.driver.AppleMuxControl 3.12.8

    com.apple.driver.AppleBacklight 170.8.9

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.driver.AppleUSBTCButtons 245.4

    com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1

    com.apple.driver.AppleUSBCardReader 3.7.1

    com.apple.iokit.SCSITaskUserClient 3.7.7

    com.apple.iokit.IOBluetoothUSBDFU 4.4.5f3

    com.apple.driver.AppleUSBTCKeyEventDriver 245.4

    com.apple.driver.AppleUSBTCKeyboard 245.4

    com.apple.driver.CoreStorageFsck 517.50.1

    com.apple.driver.AppleFileSystemDriver 3.0.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 38

    com.apple.iokit.IOAHCIBlockStorage 2.8.5

    com.apple.driver.AppleAHCIPort 3.1.8

    com.apple.driver.AirPort.Brcm4360 1040.1.1a6

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 274.9

    com.apple.kext.OSvKernDSPLib 525

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.5f3

    com.apple.driver.AppleSMBusPCI 1.0.14d1

    com.apple.iokit.IOBluetoothFamily 4.4.5f3

    com.apple.driver.CoreCaptureResponder 1

    com.apple.iokit.IOSurface 108.2.1

    com.apple.AppleGraphicsDeviceControl 3.12.8

    com.apple.iokit.IOAcceleratorFamily2 205.10

    com.apple.driver.AppleHDAController 274.9

    com.apple.iokit.IOHDAFamily 274.9

    com.apple.iokit.IOAudioFamily 204.4

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.IOPlatformPluginLegacy 1.0.0

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.IOPlatformPluginFamily 6.0.0d7

    com.apple.driver.AppleIntelLpssUARTCommon 2.0.60

    com.apple.driver.AppleIntelLpssUART 2.0.59

    com.apple.driver.AppleIntelLpssDmac 2.0.60

    com.apple.iokit.IOSerialFamily 11

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.driver.AppleThunderboltEDMSink 4.1.1

    com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3

    com.apple.driver.AppleGraphicsControl 3.12.8

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.AppleSMBusController 1.0.14d1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.iokit.IOUSBMassStorageClass 4.0.2

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

    com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

    com.apple.iokit.IOUSBMassStorageDriver 1.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

    com.apple.driver.AppleUSBMultitouch 250.5

    com.apple.iokit.IOUSBHIDDriver 900.4.1

    com.apple.driver.usb.cdc 5.0.0

    com.apple.driver.usb.networking 5.0.0

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

    com.apple.driver.usb.AppleUSBHub 1.0.1

    com.apple.driver.CoreStorage 517.50.1

    com.apple.driver.AppleUSBMergeNub 900.4.1

    com.apple.driver.AppleXsanScheme 3

    com.apple.iokit.IOAHCIFamily 2.8.1

    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleThunderboltNHI 4.0.4

    com.apple.iokit.IOThunderboltFamily 6.0.2

    com.apple.iokit.IO80211Family 1110.26

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.corecapture 1.0.4

    com.apple.driver.AppleIntelLpssGspi 2.0.60

    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCI 1.0.1

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

    com.apple.driver.AppleUSBHostMergeProperties 1.0.1

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 417.4

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

     

    Anonymous UUID:       B51E10DA-F5FC-83F8-C55F-A934764C066E

     

     

    Sun Jul 10 17:04:22 2016

     

     

    *** Panic Report ***

    panic(cpu 2 caller 0xffffff8009dce5fa): Kernel trap at 0xffffff7f8a44fdb3, type 13=general protection, registers:

    CR0: 0x000000008001003b, CR2: 0x000000010f964000, CR3: 0x000000000cf50000, CR4: 0x00000000001627e0

    RAX: 0xffffff801bf26800, RBX: 0x00000000e00002ca, RCX: 0x0000000000000000, RDX: 0x00000000ba7f5234

    RSP: 0xffffff911643bef0, RBP: 0xffffff911643bf30, RSI: 0x0000000000000000, RDI: 0xffffff80236b1400

    R8:  0x0000000000000000, R9:  0x0000000000000001, R10: 0x0000000000000000, R11: 0x0000000000000004

    R12: 0xffffff8025365f80, R13: 0x00000000e00002ca, R14: 0xffffff80236b1400, R15: 0x0000000000000000

    RFL: 0x0000000000010246, RIP: 0xffffff7f8a44fdb3, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x000000010f964000, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 0

     

     

    Backtrace (CPU 2), Frame : Return Address

    0xffffff810c165df0 : 0xffffff8009cdab12

    0xffffff810c165e70 : 0xffffff8009dce5fa

    0xffffff810c166050 : 0xffffff8009dec463

    0xffffff810c166070 : 0xffffff7f8a44fdb3

    0xffffff911643bf30 : 0xffffff7f8aa11f67

    0xffffff911643bf90 : 0xffffff7f8aa11f88

    0xffffff911643bfb0 : 0xffffff8009dc9017

          Kernel Extensions in backtrace:

             com.apple.iokit.IOStorageFamily(2.1)[DC1AAB7C-F417-3238-BB3F-2A5B84D67B90]@0xff ffff7f8a44c000->0xffffff7f8a472fff

             com.apple.iokit.IOSCSIBlockCommandsDevice(3.7.7)[CFF0A65E-BE53-3509-9D73-DDFB57 A52F04]@0xffffff7f8aa10000->0xffffff7f8aa27fff

                dependency: com.apple.iokit.IOStorageFamily(2.1)[DC1AAB7C-F417-3238-BB3F-2A5B84D67B90]@0xff ffff7f8a44c000

                dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.7.7)[07D953DC-7B94-3AE8-A379-2B 02F5D538F9]@0xffffff7f8a4e9000

     

     

    BSD process name corresponding to current thread: kernel_task

    Boot args: kext-dev-mode=1

     

     

    Mac OS version:

    15F34

     

     

    Kernel version:

    Darwin Kernel Version 15.5.0: Tue Apr 19 18:36:36 PDT 2016; root:xnu-3248.50.21~8/RELEASE_X86_64

    Kernel UUID: 7E7B0822-D2DE-3B39-A7A5-77B40A668BC6

    Kernel slide:     0x0000000009a00000

    Kernel text base: 0xffffff8009c00000

    __HIB  text base: 0xffffff8009b00000

    System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)

     

     

    System uptime in nanoseconds: 51169862914205

    last loaded kext at 51160581285995: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f8c774000, size 32768)

    last unloaded kext at 51070737588409: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f8c76d000, size 32768)

    loaded kexts:

    com.apple.iokit.SCSITaskUserClient 3.7.7

    com.apple.filesystems.msdosfs 1.10

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AGPM 110.22.0

    com.apple.driver.ApplePlatformEnabler 2.6.0d0

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.driver.AppleHDA 274.9

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.pmtelemetry 1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.driver.AppleIntelHD5000Graphics 10.1.4

    com.apple.iokit.IOBluetoothSerialManager 4.4.5f3

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.driver.AppleIntelFramebufferAzul 10.1.4

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.5f3

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.AppleBacklight 170.8.9

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleCameraInterface 5.46.0

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.AppleMCCSControl 1.2.13

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  • by theratter,

    theratter theratter Jul 10, 2016 10:41 PM in response to sp00nman21
    Level 4 (3,907 points)
    Desktops
    Jul 10, 2016 10:41 PM in response to sp00nman21

    The panic is related to the external USB disk or some other USB peripheral. You state the external disk is not working, so I suggest removing it and see if the panics go away.

  • by sp00nman21,Solvedanswer

    sp00nman21 sp00nman21 Jul 10, 2016 11:54 PM in response to theratter
    Level 1 (4 points)
    Mac OS X
    Jul 10, 2016 11:54 PM in response to theratter

    Nice, that has my back ups on it. Thank you for helping me looks like it's time for a new external HDD. Thanks again for the help.

  • by BobHarris,

    BobHarris BobHarris Jul 11, 2016 5:54 AM in response to sp00nman21
    Level 6 (19,282 points)
    Mac OS X
    Jul 11, 2016 5:54 AM in response to sp00nman21

    sp00nman21 wrote:

     

    Nice, that has my back ups on it. Thank you for helping me looks like it's time for a new external HDD. Thanks again for the help.

    It would be good to verify it is the USB device before you spend extra money.  Just unplug the USB device and see if the panics go away.

     

    But I do agree with theratter   theratter, that is would appear to be USB device related based on the 2 panic reports you have posted.  Especially since the panics do not show any 3rd party kernel extensions loaded, and I am fairly sure your Mac cannot have its RAM upgraded.

  • by sp00nman21,

    sp00nman21 sp00nman21 Jul 11, 2016 7:49 PM in response to BobHarris
    Level 1 (4 points)
    Mac OS X
    Jul 11, 2016 7:49 PM in response to BobHarris

    Well I removed the ext drive and tried it in my wife's chrome book and it worked and could access all folders and files. Then I inserted it back in my macbook but in the other usb port and it worked  accessed files and did a back up.

     

    So I guess my usb port which is on right side of laptop must be toast? I'm afraid to plug anything into it for fear of crashing again. I only have 2 usb on machine now only 1, sad day.

     

    Any advice?

  • by BobHarris,

    BobHarris BobHarris Jul 12, 2016 6:12 AM in response to sp00nman21
    Level 6 (19,282 points)
    Mac OS X
    Jul 12, 2016 6:12 AM in response to sp00nman21

    A marginal USB cable could change behavior as it is moved around.  It could just be a combination of "That" USB port, and that cable and that disk that is causing problems.

     

    I would suggest making a Genius Bar appointment at your local Apple Store and have them check out your system, focusing on the USB port you suspect.  Make a complete backup before you take your Mac in for evaluation.  It may be necessary to leave your Mac overnight.  This should all be free from the Apple Genius Bar.  Of course if they find something to repair and if you authorize it, that would cost (unless you have Apple Care on this system).

     

    If the USB port is broken, but you do not want to pay for repair, you can get a USB hub that you plug into the good port and then have multiple devices attached to the hub.  This would share the single USB bandwidth, but it would allow attaching multiple concurrent USB devices.

     

    You could get a Thunderbolt dock which will give you several USB ports, as well as several other ports.  Because Thunderbolt has a lot more bandwidth than a USB port, any concurrently accessed USB devices will not be slowed down by sharing a single USB port via a USB hub.