iTunes won't play my music?!

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Level 1

60 points

iTunes won't play my music?!

I have been trying to fix this problem all day. I haven't updated my computer, purchased any new music, added any devices, etc. Nothing has changed. However, today I tried to play my purchased music on iTunes (version 12.4.1.6) and it would not start any songs I selected. Whether I have paused or played the song it stays at 0:00 and won't move. If I move it to any other time it doesn't play anything and still won't move. Already looked at several other inquiries and YouTube videos but couldn't find a solution. (I have 5 devices in use, and only two are Macs). I'm sure this has happened before so I could use your suggestions. Thank you in advance!

iMac, OS X El Capitan (10.11.5)

Posted on Jul 10, 2016 3:00 PM

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Answer 1

Top-ranking reply

Carolyn Samit

Level 10

166,309 points

Jul 10, 2016 4:06 PM in response to stnmikita

Makes sure the Macs are, "Authorized" > Authorize your computer in iTunes - Apple Support

If that is not the issue, this support article is for iTunes 11 but check out the suggestions > iTunes 11 for Mac: If you have trouble playing music or other audio

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Answer 2

Jan 17, 2018 4:45 AM in response to stnmikita

finally found a solution to this - you have to flush the dns cache....

on windows - just open command prompt and type: ipconfig/flushdns

on mac: http://osxdaily.com/2015/11/16/howto-flush-dns-cache-os-x-elcap/

then restart itunes

cheers

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Answer 3

Mar 3, 2018 9:52 PM in response to CYCLINGUYBILL

I'm having the same issue. I'm on a Mac Mini 2014, the 00:00 doesn't budge. Neither will any videos play. Even on browsers watching youtube doesn't play. I tried restarting the computer, removing cache, etc. help!

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Answer 4

pamgirl

Level 1

9 points

Mar 25, 2018 10:51 AM in response to drgstrife

I'm having the exact same issue!! 3 days now. have you found a solution???

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Answer 5

May 8, 2017 2:58 PM in response to Carolyn Samit

I have the same issue. My mac is authorized. It used to play music, but stopped. Now it acts like it is going to play a song, but the song never budges from 0:00. These are albums I purchased on iTunes, not imports. I'm on iTunes 12.6.0.1.

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