eecook
Level 1 (5 points)
Apple Music

Q: Apple Music keeps crashing on 9.3.2

I recently tried Beta of IOS 10 and it caused number of apps to crash, so I restored back to 9.3.2. Just tried to listen to my music on my iPhone 6 and the Apple music app keeps crashing. Someone I can open it, sometimes I can't. When I can, and try to play a song, it crashes. I've tried restarting, signing out and back in to the Apple ID to no avail. Don't see any solution on the board yet but I'm hoping one is coming soon

iPhone 6s, iOS 9.3.2

Posted on Jul 11, 2016 6:29 AM

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eecook

Q: Apple Music keeps crashing on 9.3.2

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  • by tim_135,

    tim_135 tim_135 Jul 11, 2016 7:00 PM in response to eecook
    Community Specialists
    Jul 11, 2016 7:00 PM in response to eecook

    Hello eecook ,

     

    Thank you for using the Apple Support Communities!

     

    It is my understanding the Apple Music app is unexpectedly quitting on you.  I listen to music all day while I work so I know how important it is for that app to work. 

     

    Just to confirm, these are the steps you took to go back to a non-beta version of iOS:

     

    Go back to the current version of iOS

    If you're using iOS beta and want to go back to the current version of iOS, follow these steps:

    1. Make sure that you're using the latest version of iTunes.
    2. Put your device in recovery mode and restore it. If you turned on Find My iPhone, enter your Apple ID and password after the restore to activate your device.
    3. If you can't finish the restore, get help.
    4. After the restore is complete, you can set up your device from your archived backup. This backup should be from an earlier version of iOS.

     

    About iOS beta software

     

    It is important that recovery mode is used to restore the iPhone.  This is the only way to completely remove the Beta software.

     

    If the Apple Music app is still crashing, then the next step is to isolate the issue to either the software or the hardware.  To do this, we are going to want to restore the iPhone as new.  To restore the iPhone as new, following these steps:

    How to erase your iOS device and then set it up as a new device or restore it from backups.

     

    Be sure to Set up your device as a new device rather than restore the device from the backup.  Once the iPhone is restored as new, test and see if the Apple Music app works correctly.  If the problem is no longer occurring, then go ahead and restore the backup using those same instructions: 

    How to erase your iOS device and then set it up as a new device or restore it from backups. 

     

    This time, be sure to use the Restore your device instructions.

     

    If the Apple Music app closes again, this would indicate that there is something being loaded from the backup that is causing the issue.  If that happens, you would need to set up as new again, and then install the apps that you need back onto the phone, testing after each installation until you determine what App is causing the issue.

     

    Cheers!