Restored my iPhone from iCloud and it's done but my music and videos are missing? Help!

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Level 1

8 points

Restored my iPhone from iCloud and it's done but my music and videos are missing? Help!

I recently had to trade in my SE for another one because it would not charge. since it wouldn't charge and I didn't have access to wifi it didn't do its normal backup so Apple rep did it at the store with only 3-5% battery. I thought it would die during the process but when I got my new phone I was surprised to see it on the list. I restored from iCloud and it took a few days to restore all the apps. I've done numerous hard resets and although it says my restore is complete I'm missing all of my video/tv downloads as well as ALL of my music. I don't even see the cloud icon on my music to download it. Can someone help me?! Do I have to do a system restore w another backup? My comupter is hella old and iTunes is outdated by years so hooking up to a computer to restore isn't an option.

Thanks!

iPhone SE

Posted on Jul 11, 2016 4:57 PM

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Answer 1

javaliga

Level 10

120,179 points

Jul 11, 2016 6:25 PM in response to Msguerrero

Unfortunately, iCloud backups only include your pictures if:

Settings > General > Storage & iCloud Usage > Manage Storage (in ICLOUD) > [Your phone] (in BACKUPS)

and Photo Library (in BACKUP OPTIONS) is selected. Music is not backup in iCloud or iTunes:

About backups for iOS devices - Apple Support

However you can download your previous iTunes & App Store purchases:

Download your past purchases - Apple Support https://support.apple.com/en-us/ht201267

or you can sync your music with iTunes (syncing your device with your computer isn't the same as making a backup) assuming you have your music stored in the iTunes Media Library.

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Answer 2

Msguerrero Author

Level 1

8 points

Jul 12, 2016 10:31 PM in response to javaliga

Thanks for the info. All of my pictures are here I'm just missing all of my music content and videos I purchased. When I first got my SE I restored from iCloud and everything transferred so I don't understand 2 months later when I try to do the same thing why it isn't working the same. I have since deleted the phone and tried a later backup but it unfortunately has been restoring from iCloud for the past 2 days...

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