User profile for user: cevan72
cevan72 Author
User level: Level 1
4 points

Macbook (running 10.6.8) only works in safe boot? What's wrong?

I woke my MacBook up from sleep mode when I suddenly got a kernel panic.

After shutting down and restarting my computer regular boot, the MacBook will function past the grey apple screen,

but after that, it freezes on a blank grey screen and refuses to go to the login window.


However, on a safe boot, the MacBook starts up as it normally should.

I was able to restore my MacBook to 10.6.3 and after that, it started on a regular boot,

but after using the built-in Software Update to upgrade to Mac 10.6.8, the same problem returned.

My Macbook will only boot in safe boot, again.


I've tried:
- Resetting the SMC


- Resetting the PRAM


- Attempting to use Disk Utility but the "Repair Disk" button's greyed out.



Is there any solution to this problem?

MacBook, Mac OS X (10.6.8)

Posted on Jul 11, 2016 7:06 PM

Reply
9 replies
User profile for user: BigGee42
BigGee42
User level: Level 2
325 points

Jul 11, 2016 7:40 PM in response to cevan72

OK, that's probably why the repair disk option is greyed out. The disk can't be repaired while it's in use.


Before you proceed, first make sure you have a backup of your data. You may need to re-install OS X, and you don't want to lose your files.


Once you have a backup, you need to boot the Mac from the OS X DVD. Insert DVD 1, shutdown then boot up and hold the "C" key right after you hear the startup tone. Let go once the Apple logo appears.


It will take a few minutes, but it should boot from the DVD and then you'll be able to run Disk Utility from the DVD and check & repair the disk.


If it repairs it successfully then hopefully everything will be fine. If it gives any errors post them back here.


Cheers

Reply
User profile for user: cevan72
cevan72 Author
User level: Level 1
4 points

Jul 12, 2016 11:06 AM in response to cevan72

Here's the report:

Interval Since Last Panic Report: -5150951 sec

Panics Since Last Report: 14

Anonymous UUID: 310A9BE1-2796-42AA-9269-75DE6BC9C4AE


Tue Jul 12 11:01:52 2016

panic(cpu 0 caller 0x560821): "getPhysicalSegment() out of 32b range 0xf10000000, len 0x0, class IOGeneralMemoryDescriptor"@/SourceCache/xnu/xnu-1504.15.3/iokit/Kernel/IOMemory Descriptor.cpp:1594

Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)

0x5c8b38b8 : 0x21b837 (0x5dd7fc 0x5c8b38ec 0x223ce1 0x0)

0x5c8b3908 : 0x560821 (0x5e6dfc 0x10000000 0xf 0x0)

0x5c8b3958 : 0x55d0c2 (0x7101e80 0x0 0x0 0x0)

0x5c8b3978 : 0x5c3f1d4c (0x7101e80 0x1000000 0x640000 0x1)

0x5c8b39c8 : 0x5c7e6bff (0x7a34000 0x0 0x0 0x0)

0x5c8b3bb8 : 0x5c7e7cac (0x469da000 0x469daa00 0x5c8b3be8 0x55df31)

0x5c8b3bd8 : 0x5c7e7cec (0x469da000 0x469da000 0x5c8b3c08 0x504ded)

0x5c8b3c08 : 0x5c7c641a (0x469da000 0x0 0x0 0x8393ca0)

0x5c8b3c28 : 0x5c43a7fc (0x469da000 0x0 0x7a34000 0x2)

0x5c8b3c68 : 0x5c43a84b (0x7a34000 0x2 0x0 0x7a3d000)

0x5c8b3c88 : 0x5c443332 (0x7a34000 0x5c449508 0x0 0x0)

0x5c8b3d08 : 0x5c441332 (0x7a34000 0x5 0x5 0x2141a2)

0x5c8b3d38 : 0x53e5df (0x7a34000 0x7f5e9c4 0x7f5e9c4 0x0)

0x5c8b3d88 : 0x56f222 (0x7a34000 0x7f5e9c4 0x7f5e9c4 0x0)

0x5c8b3de8 : 0x286c9e (0x7a34000 0x7f5e9c4 0x0 0x0)

0x5c8b3e58 : 0x21dbe5 (0x7ea7468 0x7ea7a84 0x7ea746c 0x7ea74a4)

0x5c8b3e98 : 0x210a86 (0x7ea7400 0x5c8b3edc 0x7f9647c 0x5c8b3ed0)

0x5c8b3ef8 : 0x216f84 (0x7ea7400 0x0 0x0 0x0)

0x5c8b3f78 : 0x295c57 (0x781dbe8 0x0 0x0 0x0)

0x5c8b3fc8 : 0x2a256d (0x781dbe4 0x0 0x10 0x8018d84)

Kernel Extensions in backtrace (with dependencies):

com.apple.driver.AppleIntelGMAX3100(6.3.6)@0x5c7c4000->0x5c88afff

dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x5564a000

dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x5c380000

dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x5c430000

com.apple.driver.AppleIntelGMAX3100FB(6.3.6)@0x5c3e8000->0x5c3fefff

dependency: com.apple.iokit.IOACPIFamily(1.3.0)@0x55444000

dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x5564a000

dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x5c430000

dependency: com.apple.driver.AppleSMC(3.1.0d5)@0x5c341000

com.apple.iokit.IOGraphicsFamily(2.2.1)@0x5c430000->0x5c451fff

dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x5564a000


BSD process name corresponding to current thread: WindowServer


Mac OS version:

10K549


Kernel version:

Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386

System model name: MacBook4,1 (Mac-F22788A9)


System uptime in nanoseconds: 38843873664

unloaded kexts:

(none)

loaded kexts:

com.Cycling74.driver.Soundflower 1.6.6

com.movavi.driver.SoundGrabber 1.6.5

com.mackiev.driver.HSAudioDriver 5.0

com.Logitech.Control Center.HID Driver 3.6.0

com.apple.filesystems.autofs 2.1.0 - last loaded 32828709358

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.InternalModemSupport 2.6.2

com.apple.driver.AudioAUUC 1.57

com.apple.driver.AppleIntelYonahProfile 14

com.apple.driver.AppleIntelPenrynProfile 17

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleUpstreamUserClient 3.5.7

com.apple.driver.AppleHWSensor 1.9.3d0

com.apple.driver.AppleIntelNehalemProfile 11

com.apple.driver.AudioIPCDriver 1.1.6

com.apple.driver.AppleHDA 2.0.5f14

com.apple.driver.AirPortBrcm43xx 423.91.27

com.apple.driver.AppleGraphicsControl 2.10.6

com.apple.driver.AppleMCCSControl 1.0.20

com.apple.driver.AppleIntelGMAX3100 6.3.6

com.apple.driver.SMCMotionSensor 3.0.1d2

com.apple.iokit.AppleYukon2 3.2.1b1

com.apple.driver.AppleIntelMeromProfile 19

com.apple.driver.AirPortBrcm43224 428.42.4

com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1

com.apple.driver.AppleLPC 1.5.1

com.apple.driver.AppleBacklight 170.0.46

com.apple.driver.AppleIntelGMAX3100FB 6.3.6

com.apple.driver.AppleUSBTrackpad 201.6

com.apple.driver.AppleUSBTCKeyEventDriver 201.6

com.apple.driver.AppleUSBTCKeyboard 201.6

com.apple.driver.AppleIRController 303.8

com.apple.driver.CSRHIDTransitionDriver 2.4.5f3

com.apple.driver.USBCameraFirmwareLoader 1.1.0

com.apple.iokit.SCSITaskUserClient 2.6.8

com.apple.driver.AppleUSBHub 4.2.4

com.apple.driver.AppleUSBEHCI 4.2.4

com.apple.driver.AppleIntelPIIXATA 2.5.1

com.apple.driver.AppleFWOHCI 4.7.3

com.apple.iokit.IOAHCIBlockStorage 1.6.4

com.apple.BootCache 31.1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.driver.AppleUSBUHCI 4.2.0

com.apple.driver.AppleAHCIPort 2.1.7

com.apple.driver.AppleEFINVRAM 1.4.0

com.apple.driver.AppleRTC 1.3.1

com.apple.driver.AppleHPET 1.5

com.apple.driver.AppleSmartBatteryManager 160.0.0

com.apple.driver.AppleACPIButtons 1.3.6

com.apple.driver.AppleSMBIOS 1.7

com.apple.driver.AppleACPIEC 1.3.6

com.apple.driver.AppleAPIC 1.4

com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0

com.apple.security.sandbox 1

com.apple.security.quarantine 0

com.apple.nke.applicationfirewall 2.1.14

com.apple.driver.AppleIntelCPUPowerManagement 142.6.0

com.apple.driver.AppleProfileReadCounterAction 17

com.apple.driver.AppleProfileTimestampAction 10

com.apple.driver.AppleProfileThreadInfoAction 14

com.apple.driver.AppleProfileRegisterStateAction 10

com.apple.driver.AppleProfileKEventAction 10

com.apple.driver.AppleProfileCallstackAction 20

com.apple.iokit.IOSurface 74.2

com.apple.iokit.IOBluetoothSerialManager 2.4.5f3

com.apple.iokit.IOSerialFamily 10.0.3

com.apple.driver.AppleHDAHardwareConfigDriver 2.0.5f14

com.apple.driver.DspFuncLib 2.0.5f14

com.apple.iokit.IOAudioFamily 1.8.3fc2

com.apple.kext.OSvKernDSPLib 1.3

com.apple.iokit.IOFireWireIP 2.0.3

com.apple.iokit.AppleProfileFamily 41

com.apple.driver.AppleHDAController 2.0.5f14

com.apple.iokit.IOHDAFamily 2.0.5f14

com.apple.iokit.IO80211Family 320.1

com.apple.iokit.IONetworkingFamily 1.10

com.apple.driver.IOPlatformPluginFamily 4.7.0a1

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.AppleBacklightExpert 1.0.1

com.apple.iokit.IONDRVSupport 2.2.1

com.apple.driver.AppleSMC 3.1.0d5

com.apple.iokit.IOGraphicsFamily 2.2.1

com.apple.driver.CSRUSBBluetoothHCIController 2.4.5f3

com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3

com.apple.driver.AppleUSBMergeNub 4.2.4

com.apple.driver.IOBluetoothHIDDriver 2.4.5f3

com.apple.iokit.IOBluetoothFamily 2.4.5f3

com.apple.iokit.IOUSBHIDDriver 4.2.0

com.apple.driver.AppleUSBComposite 3.9.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8

com.apple.iokit.IOBDStorageFamily 1.6

com.apple.iokit.IODVDStorageFamily 1.6

com.apple.iokit.IOCDStorageFamily 1.6.1

com.apple.iokit.IOATAPIProtocolTransport 2.5.1

com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8

com.apple.iokit.IOUSBUserClient 4.2.4

com.apple.driver.XsanFilter 402.1

com.apple.iokit.IOATAFamily 2.5.1

com.apple.iokit.IOFireWireFamily 4.2.6

com.apple.driver.AppleFileSystemDriver 2.0

com.apple.iokit.IOUSBFamily 4.2.4

com.apple.iokit.IOAHCIFamily 2.0.6

com.apple.driver.AppleEFIRuntime 1.4.0

com.apple.iokit.IOHIDFamily 1.6.6

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.TMSafetyNet 6

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 289.1

com.apple.iokit.IOStorageFamily 1.6.3

com.apple.driver.AppleACPIPlatform 1.3.6

com.apple.iokit.IOPCIFamily 2.6.5

com.apple.iokit.IOACPIFamily 1.3.0

Model: MacBook4,1, BootROM MB41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.31f1

Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.42.4)

Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 0 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HTS542516K9SA00, 149.05 GB

Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N

USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000 / 2

USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x1a100000 / 2

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0229, 0x5d200000 / 3

USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000 / 2

Reply
User profile for user: Drew Reece
Drew Reece
User level: Level 6
10,684 points

Jul 12, 2016 12:12 PM in response to cevan72

I suspect it could be failing hardware.


You have already erased & reinstalled 10.6.3 & upgraded it so I don't think it is a disk issue (the installer should have failed if that was the case). Installing 10.6.3 would be impossible when 10.6.8 was installed on the disk, so you must have erased the disk - please confirm this is correct.

If you have a bootable backup try starting up from that to see if there is any difference.


You can try verbose boot to see if any messages are printed to the screen when it fails… You may need to record the screen via a camera, the messages can fly by too fast sometimes.

How to start up your Mac in single-user or verbose mode - Apple Support


What model is it?

Apple Menu > About this Mac will state that info.


You can try Apple hardware test…

Using Apple Hardware Test - Apple Support

If the 'hold D at boot' fails you will need to find the original grey install disks to run AHT (one disk has the AHT instructions printed on it).

Run the extended & standard test in loop mode – hit cmd+L to enable that. Capture any error codes that appear.

Reply

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Macbook (running 10.6.8) only works in safe boot? What's wrong?

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