want to change icloud password but forget answers

I need to change my iCloud password but when I answre the security questions I'm told my answers are incorrect.

What do I do now?

Posted on Jul 12, 2016 12:42 AM

Reply
3 replies

Jul 12, 2016 3:15 AM in response to Shaun Ferguson

Have you tried everything in this document?

If you forgot the answers to your Apple ID security questions - Apple Support

https://support.apple.com/en-us/HT201485


If it does not work, you need to call Apple as described in the last paraggraph:

If you can't reset your security questions

If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.

Use the "call us for help" link to find the contact information for your country.

When you call, explain that you are having an account security problem.

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want to change icloud password but forget answers

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