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Helpful answers
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Jul 12, 2016 4:21 PM in response to PGARDby Carolyn Samit,Make sure iTunes is up to date on your computer.
Mac
- Open iTunes.
- From the menu bar at the top of your computer screen, choose iTunes > Check for Updates.
- Follow the prompts to install the latest version.
Windows
- Open iTunes.
- From the menu bar at the top of the iTunes window, choose Help > Check for Updates. Learn what to do if you can’t see the menu bar.
- Follow the prompts to install the latest version.