Cinemas93
Level 1 (4 points)
Video

Q: Compressor open but can't work (missing untitled.compressor file)

Hello, and first sorry for my english level.


I use compressor 4.2.2. on a '(sometime) shared IMAC, and i discover now each time i try to open the software this message : Le document « Untitled.compressor » n’a pas pu être ouvert. Le fichier n’existe pas. (roughly "Untitled.compressor can't be open. No such file")

I tried the basic "erase-reboot-reinstall" trick, nothing change.

I tried the plan B" erase library compressor preference file and erase-reboot-reinstall", still nothing...

Soo, now i need more advanced solution now, if someone can help me with this.

Thanks !

Compressor, OS X El Capitan (10.11.5), iMac (Retina 5K)

Posted on Jul 12, 2016 6:32 AM

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Cinemas93

Q: Compressor open but can't work (missing untitled.compressor file)

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  • Helpful answers

  • by Russ H,

    Russ H Russ H Jul 12, 2016 6:46 AM in response to Cinemas93
    Level 7 (21,760 points)
    Quicktime
    Jul 12, 2016 6:46 AM in response to Cinemas93

    Please post a screen shot of the error message.

     

    Thank you.

     

    Russ

  • by BenB,

    BenB BenB Jul 13, 2016 5:56 AM in response to Cinemas93
    Level 6 (9,811 points)
    Video
    Jul 13, 2016 5:56 AM in response to Cinemas93

    It is looking for a batch file that has gone missing.  To fix it do this.

    - Launch Compressor

    - Go to the Preferences (Command-,)

    - Go to the Advanced pane

    - Click "Reset Queue"

    - Click "Cancel Jobs"

    - Click "Reset Queue" again

    - Click "Repair Compressor"

    - Click "Update Droplets" just for good measure

    - Quit Compressor and relaunch