Macbook Pro problems: It freezes occasionally and cursor is uncontrollable.

MACBOOK PRO (RETINA, 15-INCH,EARLY 2013). OS X 10.9.5

Processor: 2.7 GHz intel Core i7

Memory: 16 GB 1600 MHz DDR3

Storage Capacity: 512 GB


Ever since installed Mavericks version towards the end of 2014, I have had a series of problems that has now rendered my laptop useless. Kindly help. Below are the details:

Initially, the laptop froze at the login screen for hours, sometimes over a day. Thereafter, it would work normally for several weeks with occasional short freezes. After sometime the freezing stopped. Late last year, a new problem emerged, a very uncontrollable cursor, clicking anything hence opening everything it clicks on. When connected to the mouse, the cursor highlighted everything on its path when I moved it around without clicking (existing problem). Thus, I stopped using the mouse. After resting the laptop for a day or two, it would work normally for days then the problem starts again. Early this year, the problem stuck and I could not do anything on the laptop. Right now, after days of rest, I can only work on it for a few minutes then the jumpy cursor starts doing its magic. I have read and tried doing everything suggested in the community for jumpy cursor with no success. Since I'm in Kenya, I can only access an Authorized Service Provider, no Apple Store. So about 3-4 months ago,I went to Elite Digital Service Centre in Mombasa, Kenya. Upon, inspection of the machine, I was informed that I need to have the uppercase replaced due to swollen battery (I can not feel or see the swollen top case as result of the swollen battery!!) The cost for the whole process+parts then was a whooping US$1400(approx.) and it would take at least 2 months to have the parts shipped to Kenya. I lost hope in saving my dear MBP. How can I have this problem checked and solved at a reasonable cost?


NB: I don't have Apple Care and the issues started when warranty had expired and I was thousands of miles from the closest Apple Store.

MacBook Pro with Retina display, OS X Mavericks (10.9.5)

Posted on Jul 12, 2016 1:54 PM

Reply
6 replies

Jul 13, 2016 12:52 AM in response to JuniorKECA

Well, that swollen battery simply has to be replaced. And sadly, that is not easy to do – even for service personnel. In most cases, the top case (with the trackpad) will have to be replaced too.


Anyhow, US$1400 is outrageous: Apple can do this for US$200 (plus taxes).

Mac notebooks Service Pricing - Apple Support


You should get in touch with Apple for information about the possibilities in your country:

Mac notebooks Service Answer Center - Apple Support

Jul 13, 2016 3:53 AM in response to JuniorKECA

I have limited options, which are;

- Ship it to an Apple Store where it can be repaired at a reasonable cost. I can only do this by giving to someone travelling abroad.

- Pay the $1400 for repair and wait for at least 2 months for the parts. I can't do this, that's more than half the cost I purchased it.

- Trash it.


Buying Apple products if you are from countries where Apple has very limited support seems to be a very expensive affair.

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Macbook Pro problems: It freezes occasionally and cursor is uncontrollable.

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