Unable to Locate iTunes files

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Level 1

9 points

Unable to Locate iTunes files

When I click on a song to play, I get a message that iTunes is unable to locate my file. I manually locate it, and ask for it to search for other missing songs at the same time, but I still have 80% or more of my songs missing. I uninstalled iTunes and all of it's component softwares (ie Bonjour) but when I reinstall, all my songs show up as before, unable to locate. How can I uninstall and reinstall a completely fresh version of iTunes in which I have to tell it to import songs from my computer drive?

ASUS laptop-OTHER, Windows 10

Posted on Jul 12, 2016 1:36 PM

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Answer 1

Jul 12, 2016 1:37 PM in response to deut6and4

Try the help in this support article > If you see an exclamation point next to your items in iTunes - Apple Support

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Answer 2

deut6and4 Author

Level 1

9 points

Jul 12, 2016 1:51 PM in response to Carolyn Samit

I have done this to some songs, but I have over 2000 files. I dont want to do each one at a time. Looking for a blanket sweep fix and figured clean slate is easiest and fastest way to go.

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Answer 3

turingtest2

Level 10

272,761 points

Jul 12, 2016 2:59 PM in response to deut6and4

If you've not already wiped the library see Re: Change media file locations. Wiping the library erases ratings, play counts, and playlists. It might be possible to retrieve these from a previous iTunes library file or a device. Ask if you want me to go into detail.

tt2

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Answer 4

deut6and4 Author

Level 1

9 points

Jul 12, 2016 9:24 PM in response to turingtest2

How do I wipe the library?

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Answer 5

turingtest2

Level 10

272,761 points

Jul 13, 2016 2:05 AM in response to deut6and4

If you really want to start over then delete the iTunes Library.itl file in your iTunes folder. See also Make a split library portable. If you're going to start over you might want to make sure your new library is set up in a way that is easy to back up and move around in future.

tt2

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