HT204686: How to erase your iOS device and then set it up as a new device or restore it from backups

Learn about How to erase your iOS device and then set it up as a new device or restore it from backups
josietop

Q: Issues once restoring current iOS from iOS 10 beta.

I recently updated my iPhone 6s Plus to the iOS 10 beta version. But after using it for a short while I decided to go back to the current version of iOS 9.3.2. I followed the steps of backing up and archiving the backup before updating, and then later followed the steps to restoring my phone to the current iOS. But now that it's restored I am having issues with the music app. I can't select a song to play, when I do the entire app crashes. I also can't add any new music from Apple Music..because it crashes. Also none of the album artwork is displayed anymore. I have songs from Apple Music and songs I purchased and downloaded from iTunes, and none of them are playing. How can I fix this? I don't want to reinstall the beta version but so far I'm not seeing any other solutions.

iPhone 6s Plus, iOS 9.3.2

Posted on Jul 12, 2016 1:50 PM